Calgary, Canada
120-23 Sunpark Dr SE
N/A
+18005676868
Line ups are Huge! But they're still Very fast!
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Went for a passport renewal for my daughter. Really informative and quick. This place is great if you’re not looking to travel in the next two weeks as they are only receiving and payment processing. If so, go to Harry Hays instead. Great service!
The 3 staff members that I dealt with here this week were all lovely. Starting with the security guard at the entrance. I waited 2 minutes for my number to be called and everyone was very respectful. The time previous that I was here was about 5 years ago and the same thing then..very kind and efficient. Prior to that I had been going to the downtown office where the line up was over 4 hours long.
Surprised! The staff was awesome, they helped us with some complex paper work and treated us great. The line was quick and efficient but best of all the staff were having fun and were great to be around, friendly conversation and you felt welcome in this office. Despite the playful banter and fresh and alert staff the office ran like clock work! I will be going to this office all the time now!
The door man/security guy really needs to take a course on how to interact with people because his people skills are atrocious! Instead of being snappy and rude perhaps try using the word "please" and cracking a smile once in a while would be downright delightful! He has the personality of a doorknob! I'm not saying he has to be perky and bubbly but common courtesy should be at the top of his list of his job description.
Absolutely horrified. Was with my mother and our cousin (who is handicapped) and uses a cane. I myself have anxiety & ptsd. From the moment we walk in the "Security" gentleman was aggressive and rude. He then comes up asking if anyone has a "General Application" and when I said mine is, barks at me that "I said I was looking for Renewal". Then as I need to locate my Birth Certificate and needed time to go through my wallet, I was then barked at by another "Security" gentleman to sit down. I tried to explain that I just needed to look through my bag and was once again told to sit down. I have never had such aggressive interactions with any member of the public before, even through my years of working retail. I ultimately ended up leaving in tears, and in a full blown panic attack. WILL NOT BE COMING BACK AND GIVING THIS LOCATION MY MONEY. Only gave it one star in order to be able to post a warning.
I like this place although my GPS didn't find it. I had a good feeling here because people are friendly here- they even have security guard to help you find a seat while you were waiting. I went to the downtown office in 2015, and I spent about 3hours on waiting. On the opposite, it took me only about 30 minutes in the office.
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