Burlington, Canada
3305 Fairview St
$$
+1 9056379949
N/A
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I was there in February 18th at 2:30 pm and was dealing with a very nice young girl but she got busy and had to help at the till. The middle aged girl came to help and could not be more rude. Her behavior and demeanor was horrid. She even said that she is rude and doesn’t care. This person should not be working in the service industry. She should be fired ASAP for the sake of the business.
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Would have given 2-stars for the weak service from the first employee but the second was more than decent. I was searching for a specific party theme items. The line cash register line up was about 6 deep with 2 on cash, not bad. Found an employee on the floor standing in an aisle she seemed to be a supervisor since the others where hustling around doing work. She seemed very annoyed with me asking of if they had the theme I was looking for saying it's out of season and nothing was left. She lead me to a random corner and stormed off. However bumped into another supervisor type, asked the same question and received a totally different response. He very enthusiastically lead me to a section set up with the specific theme. By the time I got what I needed the line up was about 15 deep with still only two on cash. By the time it got to 5 in line then they added other registers. So annoying.
Party City has not done a great job of making their online shopping experience curb side friendly. After purchasing balloons online, there was no indication if the price included helium or not. I called to check and the staff said they would call later to confirm. Long story short, it was really clumsy and required 2 separate purchases through their online store just to get balloons filled with helium. Also Curb side pickup is supposed to eliminate the need for human contact. Making people get out of their vehicles to collect items at the door puts staff and customers at risk. Other stores are placing items in trunks/back seats to help keep a safe distance. The balloons are beautiful and made my birthday special because of the joy they brought to my kiddos, but not worth the price and peace of mind it cost.
5 star to friendly staff. Special thanks to Karen for stopping everything to help me find exactly what I needed and to cashier for his patience with my large order
Great place for party favors or any kind of stuff you will need for a party. Open 24 hours too!
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Wheelchair-accessible car parkWheelchair-accessible entrance