Paris, Canada
119 Grand River St N
N/A
I just purchased a bike a couple of weeks ago.(these bikes are not cheap) Part of the reason I purchased from Vintage Velo was the fact that they assured me their customer service was great and any problems or issues I might have would be happily looked after. There was absolutely no mention of the fact that they were moving very shortly to Florida. Had they been up front about the move, it could have influenced whether or not I purchased a bike - a fact that they were most certainly aware of, however, chose to conveniently omit.. I feel this was very poor customer service and quite dishonest. I would not deal with Vintage Velo in the future.
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A great shop. ... ... The owner was amazing. His customer service skills were through the rough. ... .... My son needed a bike immediately. We were away from home, on vacation around Paris, when his old bike broke. ... ... I looked at some of their beautiful bikes, but knew they were out of my price range. The owner was very understanding. ... ... When I got back to the cottage, I emailed him to say thanks for being so courteous. ... ... An hour later Vintage Velo emailed me to see if my son wanted a custom built a bike for a reasonable price. I said, 'Sure.' ... ... Two hours later we drove back to the bike shop to see the bike he was talking about. ... ... My son loved the bike the moment he laid eyes on it. It was the perfect size but had room for him to grow. Plus, it was a high-quality frame. ... ... As I said, the shop charged us a very reasonable price. ... ... It's been more than a month since we got the ride. My son is so proud of his custom-built bike; he brags about it to everyone. His happiness is the best, most effective marketing tool out there. ... ... Thanks, Vintage Velo!
I've been looking and waiting for a store like this for a long time. jeff and denise are the true definition of customer service. and jeff knows how to fix bikes. i am soooo glad they are in paris. i hope they are incredibly successful so they stay put for a long time. cheers to vintage-velo!
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