Owen Sound, Canada
2230 18th Ave E #114
N/A
+1 5193721200
Horrible customer service. Called at 4pm needing a battery boost. Was told 10 to 15 minute wait. After 40 minutes I called for an ETA and was told the driver will call me. Waited another 15 minutes and called Stewart's in Owen Sound who came in 10 minutes. We had a newborn baby in the car and waited over an hour in a cold car. 100% do not recommend!!!
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Super friendly, professional and fast. Highly recommended!
They were dispatched through CAA. They arrived 15 minutes early and the driver \ Brent \ was fantastic . He took his time and was very careful not to scratch my vehicle. I will definitely recommend them to anyone who asks.
On behalf of my wife - from earlier this month as we were on holiday. The service I received from Owen Sound towing office was disgusting! The driver however was excellent. I called about a tow out of a snow bank and was quoted 250. The dispatcher sounded like I was interrupting his nap and was short and rude to me during the call. I believe his name was Dan? I asked to have a receipt emailed and was told I had to wait until after the work was complete. (Well obviously) I called afterwards and was told he was busy and will get to it as soon as possible. The driver was very professional and took care with my vehicle. He helped me into his truck and gave his phone to my son to watch YouTube. I believe he was English? The driver took a photo of my credit card and send it to the office, he then deleted the photo in front of me. When I checked my account they overcharged me 50 dollars. I asked the driver to verify, he apologized and said the office makes those decisions. When I called in to clarify the amount I was told there was a difference in mileage and type of vehicle. Dan was extremely rude and sighed and said there are variables when it comes to these things. I argued that if they made a mistake that is on them. Dan got more irritated, started mumbling something and then put me on hold. In the end he said someone would have to call me back. The driver apologized for the service I received, he checked my car over, cleaned the snow from my wheels and hoped I got home safe. The driver was very professional, it’s unfortunate the office couldn’t be the same. 5 stars to the driver
Excellent service very professional stuff ...
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