Oshawa, Canada
419 King St W
N/A
+19054342208
I would not use this carrier. When trying to fix my FIRST bill as a new virgin customer and I was disconnected 3 times and spoke with 7 different people all which could not fix a simple problem of adding and subtracting to make the bill make sense. Once that was solved, there was an over charge of 45 that no one could explain. Finally after almost 3 hours on the phone I was able to speak with someone who not only explain the bill but was able to fix the billing error. Again this was my first bill and I’m not looking forward to the second. I’m am now looking for a new service provider.
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First of all let me say that I pre- gamed my purchase by calling ahead and I wasn’t disappointed. Nilandan had the phone I wanted at the price I needed! Drove to the booth and meet both Nilandan and Kyle. Can’t explain how helpful they are. Lots of laughs and good vibes. These two guys are definitely exemplifying what the Virgin brand is all about. Richard Brandson would be proud.
Have always loved this location! The staff are super accommodating, as well as the service in general. The gentleman that helped us today was very nice, thorough, and patient. We have been with Virgin before, then went to dreaded Rogers and regretted it ever since. Glad to be back with Virgin.
Answered all our questions...great customer service...
The worst service. Better to go somewhere to get a Virgin's good plan and good phones.
the bag dyed my hand black. Please get new bags.
I went in today to see about a new phone for my daughter, I initially spoke with a female employee who gave me 3 different options to help with my scenario. After thinking them over I came in and spoke with TREV, he was very informative, gave me some same options, spoke about a few different services all to suit my needs. He took his time & made me comfortable with the end result. I have dealt with Virgin mobile for about 5 years now & so far so good. Thank you for the consistent service at the Virgin Kiosk.
Best customer service there! Speak to carlos when you visit the booth, he is one of the best. Highly recommended
Deli
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