Oshawa, Canada
1405 Harmony Rd N Unit E03
N/A
+1 9055797989
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Love Urban Barn but it took me quite some time on deciding to buy the 3000 sofa given its a big purchase for me. I came into the store on Black Friday weekend without knowing this was going to be a frustrating experience. Due to some miscommunication with the sales associate, the discount applied to my purchase wasn’t exactly the same I could’ve got from another Urban Barn store. However the sale associate was friendly and apologetic so at the end I was fine with whatever applied given my credit card was already processed. While walking back to my car, I was doing the calculation myself and found out the final amount wasn’t right and it was 300 short. So I went back into the store and saw another sales rep. I said hi to see if she could help me, I was literally ignored. So I had to go directly to the counter and wait for someone who was willing to help. Finally a lady, who I believe is the store mgr, came to help to fix the price. She seemed to be the only person who cared to fix the problem and maintain the relationship with the client. I had been to multiple Urban Barn stores and all the previous experience I had was amazing and I don’t believe my experience today is systemic across the brand. But I just wish they could’ve handled the situation better today.
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I really enjoy Urban Barn stores . Yes they have a great selection of furniture but I think they excel in their accessories , Which no one else seems to have. So different and unique items. I love it. Good store with helpful staff.
I called the store to order the Irwin Bronze nesting tables as there were not available on line for purchase. Donna Masters was courteous and most helpful. The tables are on order, she promptly sent an order confirmation and an expected pick-up date.
With Covid it's so hard on everyone and the ladies at Urban Barn Oshwaw (harmony) were amazing. Getting something I wanted and didn't have to wait for to be delivered was awesome!! I love the product as well was better than I expected. thank you and keep up the great work!!
I frequent the Oshawa store regularly and I am always greeted with a smile and offered assistance. This particular visit, it was Dani that provided that assistance. She was polite and personable and provided info on a piece of furniture that I was interested in. I made a small purchase this time and was treated the same way as when I make larger ones. Thank you, Dani for always wearing a smile!
I just purchased a sectional couch and I couldn't be happier with my purchase! Lauren was so helpful. She was there to answer all my questions and even printed out all the info for me to go home and think on it... She was around if I needed her but not too pushy. The perfect, knowledgeable sales person! I would definitely purchase from her again in the future... Thanks Lauren!
Store is clean and well organized. Sales people are very knowledgeable and not pushy (which is wonderful) as I was shopping with a friend who loved to browse and take their time. Purchasing was a delight and my friend ordered an item which was to be delivered. Delivery was set up with an alternative company that Urban Barn uses and they were communicative, on time, very polite while setting up the item. Left everything as clean as when they arrived. My friend is very happy with her purchase and the handling of delivery and set up which left a big smile on my friends face.
Great customer service, clean and beautiful atmosphere and no problems with social distancing while shopping- very easy to avoid getting too close to others.
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