Oshawa, Canada
1330 Ritson Rd N
N/A
+1 9052403937
No wheelchair-accessible toilet
My family and I have been coming here for YEARS. Unfortunately, the customer service has changed drastically which is why I’ve decided to leave as a customer. I had my eyes tested and was then told my prescription changed slightly. From there I’ve had nothing but problems, struggling with my vision. My new RayBan glasses (which cost me well over 300) have caused my vision to feel blurry, specifically in the right eye. When I let Adam and the eye doctor know, they told me to wear my glasses for a week straight and then see how I feel. This was well over a month ago and I am STILL struggling at night while driving and while watching tv. The doctor assured me the prescription is correct. If it’s correct and so slight, why am I still experience blurry vision? Why did I just pay 300 for lenses and frames that don’t benefit my vision? I’m beyond upset that after years of service I’m just dusted off like nothing. Side note: I asked Adam not once, not twice, but THREE times for a trial pair of new contact lenses after he suggested the new brand to me. Adam assured me that he’d order the pair so I could try them before buying them. He did not deliver. Again, not once, not twice, but three phone calls from myself asking Adam for the contact lenses. A long term, loyal customer that pays thousands of dollars over the years should NEVER, EVER chase the service or product. Ever. To say I am disappointed is to say the least. Myself and my family will never deal with Ritson Optical ever again.
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There staff are friendly and very helpful I really like this location
Their customer service and their knowledge was excellent and then I found out that it was Family Owned from father to son we got our eye exam and Doctor Mohamad was wonderful and so was Adam and so Was the young lady that work with them, We are coming back tomorrow to buy the glasses thank you so very much
Great customer service. Family owned business. We're regular customers since we moved to Durham region in 2007. Highly recommend.
They were very professional and friendly. The guy Adam helped us setting an urgent appointment for my dad. I will refer it to all my friends and family:)
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