Oshawa, Canada
1 Mary St N Unit C
N/A
+19054334002
Bayshore staff have been the key to keeping my lovely 96 year old mother at home and as safe as possible from Covid. She requires round-the-clock care and her caregivers, without exception, have been gentle, compassionate, kind and supportive. From the Care Manager's initial visit to our day-to-day interactions with Mom's excellent team, we are very grateful for their expertise and their responsiveness to a challenging and changing situation. We send a big shout out of appreciation to the Oshawa-based team involved in Mom's care.
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On January 21, 2021, I contacted Bayshore call centre for assistance for my father who is in a nursing home . Jackie called us back within moments and reviewed our needs. My dad's nursing home was in the midst of a COVID outbreak and unfortunately my dad also tested positive. Jackie called us throughout the five days and went through her entire roster of caregivers to try to help us find someone to help. We wanted to ensure that my dad had the human touch he was craving so much during the lockdown. Jackie went above and beyond and showed so much empathy towards our family during this crisis and did everything she could to help us. We would definitely recommend working with her. She listened to our concerns and never rushed us through any of our conversations. She truly cares about the families she works with.
I contacted Bayshore to get help for my grandparents. A manager (Jackie) came out to meet with my grandparents and myself to hear our concerns. She made recommendations for equipment and suggested services. We had a few PSWs before finding the perfect match - Nicole. Nicole is an absolute Angel. My grandparents were apprehensive about having someone in the home, but Nicole is gentle and kind, and they look forward to seeing her each day. Nicole is great with my grandfather who has dementia, and she reminds him each day of the date and time and activities he will do for the day. I live a few hours away from them so I am able to log into the website to read the daily reports which is a big sigh of relief for me - knowing that they had a visit, what happened during the visit and they are well cared for.
My family relied heavily on Bayshore support in order that my parents could remain independent in their own apartment and not move into a retirement home or Long Term Care. My parents were very happy with the service provided, the various PSWs that came to help them were for the most part very friendly and helpful. If there was ever any concern with a particular PSW, my Mom only had to call and a new one was scheduled. Both my parents have now passed on, but it was largely because of Bayshore that my Mom was able to pass in her own home, rather than moving to a care facility which she would have HATED. Huge thank you to all of Bayshore, from the people we talked to in the office for scheduling, to the ones that came to assess, to all the PSWs that helped day-to-day.
I would recommend this company above all others if you need Home Health Care.
They are a very frustrating organization. They show up to scheduled appointments about 50% of the time and their best feature is the last minute cancellation because they double booked. Looking for a new homecare provider.
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