Orillia, Canada
53 Mississaga St E
N/A
+1 7053267682
I don't normally leave reviews, but my interaction here has left me so frustrated I thought it warranted an exception. I brought in an external hard drive that my computer could still recognize and view the folders of, but froze up every time you tried to access any of the files. I thought it would be a simple data recovery problem. They proceeded to then keep my device for four and a half months (not even exaggerating) while providing me zero updates. I had to call multiple times to ask for a status update, and each time I was given next to no information. Eventually, after my persistence, I was given a final update - they've done everything they can and the only option is to send the drive off to a third party that would charge minimum 800. I decided to cut my losses and take my drive home. They wanted to charge me about 60 for the labour involved, which was apparently already a discount. I pointed out that it was pretty steep considering I was getting nothing out of their services, so the price dropped to 45. Annoyed, but understanding that labour costs money, I thought that was it. Then I looked at the invoice. The only attempts they made to recover the data were to try copy and pasting the files, as if I hadn't thought of that stellar idea before bringing it in, and running a recovery software once. I paid 45 for them to try things I could, and did, try myself. Except I had to wait nearly 5 months for them to do it while never once calling to update me. I'm pretty convinced that I was either forgotten about or sent to the bottom of a very long queue, because there's no way that those services take more than a few days. It's also worth noting that when I called at one point about getting a new hard drive to transfer the files onto, I was quoted that a 1TB drive would cost somewhere around 130 (I don't remember the exact figure). This is pretty absurd when you can buy a drive of the same size for under 80 from Amazon, Staples, etc. Absolute robbery.
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Just bought a new (to me) computer. Great service, good product and reasonable price- Awesome people
The staff are always patient, knowledgeable and willing to help the helpless. You don't buy a computer here, you buy a relationship that saves you when the electrons get skittish. Highly recommended.
No one could help me. In their defence the person in the phone wasn't a technician.
I bring my computer here anytime I need it repaired. They are knowledgeable and their pricing is fair. They always fix my problem in a timely fashion and take the time to explain what the problem was. Great group of people. Highly recommended.
Deli
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