Laval, Canada
3916 Boulevard Dagenais O
N/A
+18779187222
What an amazing customer service experience Options Sports Laval offered me! You never know what kind of company you are dealing with until there is an issue... an year ago I purchased a bike online and recently had some issues with it. Options Sports were just amazing replacing the parts free of charge in a very effective manner. I 100% reccomend!!!
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I purchased the R400i rowing machine about a year ago. A few days ago, the ribbon stopped re-tracking. I went to the company website and filled out the online contact form. I was surprised to receive an email from a person at the company (not the email that tells you the company received your email but a real email) asking me to send a picture of the problem. I did that right away (with some worry that I might have to open the machine and I probably wouldn't hear from them for days) and I, again (!), received an email back within an hour or two telling me that he knew exactly what went wrong and that he was sending a replacement part. The next day, he sent me an email to let me know that the part was being sent. I was so shocked that a company could work this quickly to resolve an issue. That I was important to them as a customer. Most other companies today hide their emails or contact information because they do no provide any service anymore (Google, Microsoft, Adobe - very large companies that should have the money to be able to provide excellent service but refuse. And they don't pay their 'on-call' staff using correct minimum wage standards - i.e. they keep service employees poor on purpose). This company, Option Sports, could teach these larger companies a thing or two about excellent customer service. Truly an amazing and dedicated company! This company outdoes these major conglomerates by a landslide! Keep up the excellent work!
We bought our 16 foot trampoline online, and arranged for delivery and installation in Ottawa. Our kids jump on the trampoline everyday in the summer, they love it. I am pleased to say that, after this weekend's tornado, the trampoline is still in perfect shape and firmly secured to the ground. I recommend this to over any Walmart or Canadian Tire trampolines.
Roger est venue monter le trampoline dans les délais convenus. Son camion a fait défaut et il a dû s'absenter quelques heures, mais il revenue terminer l'assemblage, même s'il était tard. Trampoline de qualité à très bon prix.
J'ai fait l'achat en ligne d'un trampoline et j'ai eu une bonne communication et un excellent service. Commande le mercredi et livraison à domicile le samedi matin. Beau produit de qualité, je recommanderais .
Retour d'appel rapide et conseils judicieux sur l'achat d'un trampoline. Il n'a pas compté son temps pour répondre à mes questions, très sympathique, je viens tout juste de commander en ligne.
J’ai commandé une trampoline. Le lendemain nous l’avons reçu. Très rapide et très bon service! Merci
J'ai été très satisfait du service d'entretien de mon tapis roulant SOLE qui prends de l'âge. J'ai reçu de bons conseils également. Le service à domicile en vaut la peine. Je recommande.
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