Guelph, Canada
1007 York Rd
N/A
+1 5198372351
Repair services
A fantastic experience from start to finish. From the receptionist who answers the phone, knowledgeable, helpful and polite (not an automated answering maze to work through). Had an on-demand water heater and softener installed. Dave the estimator was helpfulness and knowledgeable. The installers Connor and Brian were extremely courteous, efficient, punctual, and cleaned up before leaving. Committed to finishing the job that day. Very impressed. A small issue arose that was dealt with without complaint or fuss. A positive experience all around. Thank you so much!
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I am a service person in another trade, I understand the value of providing a positive experience that is transparent up front and really wowing your customers. I am very impressed! This is one of the most flawless service experiences provided. From my original call on the first business day after a long weekend at 8:15 in the morning. Service tech showed up with in 1 hour. Provided me with detail of how and why my furnace failed and with the age explained why replacement was the best option. Sales technician was at my house with in 3hours of my original call(huge snow storm the night before might I add) and gave me all my options and explained the differences with out treating me like I didn’t understand from a technical point of view. An installation team showed up the next morning and replaced my furnace and venting and got heat back on before 3 that afternoon. Cleaned up after themselves, clean install (matters to me quite a bit)explained how the job went. This company achieved what all service companies strive for and that is providing an experience that leaves your customer wowed. All technicians involved were friendly and seemed genuinely happy to help even with the furnace being in a tight and dark area. Thank you to everyone from your company involved in getting us heat your company is doing it right! Thanks!
Excellent Customer Service from Sales, Service, Installation and Accounting. Very easy to work with. Service Technicians do excellent work and took the time to make sure I understood how everything worked. If Oosterveld is an option for you they should be your first choice. You won't be disappointed!
We were very impressed with our service from Oosterveld Heating and Cooling. I'm so glad we called them when our furnace stopped working. Customer service on the phone was efficient and considerate and technicians were very professional, followed all COVID protocols and fixed the furnace quickly. No complaints - professional and quality company that is worth calling. Thank you!
Within 24 hours of hearing some unusual noises, I had a whole new, quality furnace. From the initial repair call to the final installation, they made it all so easy and painless, and were so patient answering all my questions. I always felt like I was in good hands.
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