Gatineau, Canada
346 Boulevard Gréber
N/A
+18195680066
I didn't actually end up buying a car here, but that does not detract from the great service experience. I was set up to buy a used car (cash sale) and it was sent for the mechanical and safety inspection, but I had second thoughts overnight and ended up cancelling the transaction the next day with no problems. The staff were extremely friendly and understanding and the whole process went smoothly. I would definitely consider going back there to buy a car in the future. Sebastien, the sales rep who helped me, was especially great!
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Excellent service and attention. Recommended for quality used vehicles.
I went to my appointment with Toyota to get a piston installed for the glove box of my new 2020 Corolla. This this is a device on the side of your glove box compartment that allows the compartment to open slower rather than fall open. Apparently this small device was not included in my brand new one month old 2020 Toyota Corolla. My appointment was at 2:30 p.m. and never got out of there until 3:45 p.m.. I was in full view of my parked car in the parking lot. I saw the technician install the Piston from 3:00 p.m. to 3:05 p.m. you do the math. I still think the oil changes are faster.
I bought a Toyota Yaris at Toyota Gatineau at the end of December 2019, the day I received the car after driving a few kilometers and turning the car off, it didn't start again, so I called the CAA who boosted the battery and I contacted the Toyota sales agent. He said the battery will be replaced at no cost. Few days later the battery WAS REPLACED for a new one with a warranty of at least 3 to 5 years. today (13 months later), although I move the car every day, I have had to call the CAA because the battery is dead, I went again to Toyota Gatineau asked them what is wrong with the battery and after looking at the file they said there is no register that the battery was changed one year ago and there is not a warranty. So, they tricked us when we bought the car and now probably we have to buy a new one.
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