Oakville, Canada
361 Cornwall Rd
N/A
+1 9058156666
Wheelchair-accessible car parkWheelchair-accessible entrance
Opened an account with my wife. They setup my account as primary & secondary. I don’t have access to anything without my wife being present. So after paperwork and 12 hrs of phone calls. They sent me a new Mastercard. They spelled my name wrong. When I called them. They cancelled my existing credit card while being sent another. I am neutered financially until new card is received. Extremely incompetent. I am beyond words how frustrated and slow moving RBC is. Not happy.
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Derek the manager has major attitude.
Went for a credit line increase, instead they increased my interest rate 5%. From 4.55% to 9.25%. The manager advised me that I had an employee interest rate on my credit line. I have had this line for over a decade and stopped working with RBC over 5 years ago. I since had investments, a mortgage and banking needs completed without any questions. They manager proceeded to accuse me of fraud. I was livid, after all these years of being a former employee and dedicated client of RBC, to be treated so poorly and to be accused of something that I had no part in. Not one other branch questioned my line of credit. Nor did i even know i was still on an employee rate. In the end I closed the credit line, i was planning on transferring a balance of 20K or higher too it. RBC would of made money if they just declined the increase and left the rate the same. Now they are out hundreds of dollars and soon to lose a client.
Really great service, and a super, well-trained and caring staff. Can't say enough good things about my interactions with this branch.
Horrible. I went in to get some information for my investment properties, and also to withdraw some cash. There were two reps working and both of them were taking a long time with their customers which was fine. I waited for 15 minutes. Finally my turn, and one of the guy from the office popped out, and asked one of the rep to do something for him and that took another 5 min, and then!! he told this lady to go to the rep to help her out with something. What? I left without getting any service, and wasted my time. Go to RBC in Lakeshore and Trafalgar. They are always extremely pleasant to work with. Don't do your business in this location.
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Wheelchair-accessible car parkWheelchair-accessible entrance