Terrace, Canada
4401 Bristol Rd
N/A
+1 2506359559
I arrived at 0730. The front doors were locked. I called the available cell number provided and a gentleman said the doors could be unlocked by 0830. I said there was a couple of us outside freezing but he was unsympathetic and just blamed it on Covid protocol. I get it however their website hrs of operation should be adjusted. Other than that, it was warm inside and all of the different staging (Air Canada staff, Security and the temp coffee kiosk attendant were all pleasant.
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I am a bit biased because I work here. I have seen this Airport grow within the 16 years there. Air Canada & Westjet have some great staff. Baggage handlers do abe checked out. great job. If you have damaged bags it would not be from these guys. The restaurant has some great food. There is art from local artists and should be seen. Security screeners are a great bunch of people. The only bad thing is this pandemic and that is beyond our control. Stay safe.
I was I great experience thank you all for a job well done
Waiting to go to work.. staff are nice here. Place is clean. Everyone wearing mask due to covid.
Get in and get out quickly, great cafeteria.
My interaction touch points were all good. The staff at the Air Canada booth were very professional. The clerk helping me introduced herself and let me know she was currently undergoing training. Air Canada is known for its exemplary service and I must say this one was an A service. Going through security... There was no wait for me. There were four members and they were all very pleasant with me. I wasn't judged when I quickly ran to grab a bag to put in my gels (my previous one ripped). They were all very friendly and firm with 'remember to not stack your tech'. I went to the cafe to purchase a sandwich and the clerk was quite nice. I wasn't a fan of the hand writing on my container, but the sandwich was good and I liked being asked if I wanted mustard to go with my sandwich. Overall, it was a great experience.
Excellent flight! But could use signs in the airport showing where to pick up/meet bus shuttles.
Airport is great, but pretty upset to see Westjet is going to be firing people and bringing in contractors. So much for nothing changing under new ownership
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