North York, Canada
45 Samor Rd
N/A
+1 4166658787
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Great Service with Paul at the North York Location. Paul took care of a situation that I had with a vanity drawer that I bought which was slightly damaged. I am so relieved that he went above and beyond to resolve my dilemma. He was very attentive and kept calling me to give me updates as well as providing options. I don't think that any other store would have done what he did for me and for that I am so very grateful and would highly recommend TUBS and not only for the service but for the beautiful merchandise that they carry.
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Great displays. Lots of ideas and good selection.
Bought many bathroom fixtures here. Paul was an absolute pleasure to work with and was very knowledgeable about what we were looking to do and offered great suggestions. Huge showroom and inventory for sure. Definitely check them out!
Paul did a great job - service was good and after service (needing some parts and changes post installation) was really smooth. Also provided great advice during Reno's. Overall Quality product at a fair price, and would recommend.
On Feb. 21st we went to Tubs Bath store on Samor Road to inquire about Shower doors and Bathroom Vanities. The salesman was Sil Cavaliere. We asked for a quote for a specific shower door, shower base and a vanity. We pointed out exactly which shower door we wanted. See attached photo. The salesman led us to believe that we would get the door we specified. In fact the quote was for a different door which the salesman failed to mention to us. When the contractor installed the door I was not at home. When I returned I noticed that the door was completely different than the one I specified and photographed. When we returned to the store to complain to the salesman, he lied to us and said that he had told us the original shower door was discontinued. In fact he had never told us such a thing. We feel we have been cheated since we received something we did not want nor did we order. We photographed the one we wanted and it didn’t help us. He never mentioned it was discontinued simply substituted something else. By giving us a 100 discount he tried to cover his deception. However he still insisted that he had told us the door we wanted was discontinued. We find that this is very poor Customer service. The TUBS store and in particular this salesman Sil Cavaliere were not honest and did not provide a positive purchasing experience .
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