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RSRS - Record Storage & Retrieval Services Inc.

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North York, Canada

recordsolutions.ca
Records storage facility

RSRS - Record Storage & Retrieval Services Inc. Reviews | Rating 4.6 out of 5 stars (5 reviews)

RSRS - Record Storage & Retrieval Services Inc. is located in North York, Canada on 111 St Regis Crescent S. RSRS - Record Storage & Retrieval Services Inc. is rated 4.6 out of 5 in the category records storage facility in Canada.

Address

111 St Regis Crescent S

Phone

+1 4163980638

Open hours

...
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Vee B

Absolutely horrendous!!! If i could give less then 1 star, I would. I have been Hung up on, Snide comments on weather or not I watch the news, call backs not honored. Aggressive sale tactics. Just deplorable customer service, Please keep in mind they are dealing with someone who is a senior. This is just an absolute cash grab. Please DO NOT use this company for your medical records!! they lack professionalism and tact, and do not take responsibility for their actions.

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Emily Seunik

After paying for an expedited medical records location and transfer as I had an important doctors appointment - I had to send multiple follow up emails to try and get a hold of someone. They then said I had never filled out the authorization form... which had never been sent to me. I sent it back and they said someone would be in touch but I never recieved a phone call. The whole process doesn't seem very organized. It seems as though once you pay they don't seem to care.

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mikey li

Ordered medical records due to doctor retiring. The records were incomplete as my Doctor showed me a report which was not included in the RSRS package. Also if your Doctor hand writes notes it's likely illegible. Turnaround time is ridiculously long however there is no delay in collecting their fee. Waste of money and no accountability for incomplete work.

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Richard Buchel

Alright, so I am editing my review as RSRS came through in the end. It was just a shame that it took a scathing review here for them to reach out and make things right. So after a disastrous start and many attempts on my part to make contact with RSRS, I wrote a review in which I gave them a 1 Star and was not holding back on how I felt about their lack of service. Once I was contacted by RSRS, Darren (spelling?) took over and his Customer Service was fantastic. He called regularly with updates, explained process and delays, and most importantly made himself accountable for our case. It still took a few weeks to sort things out but in the end I got my records and his dedicated and professional customer service are what made me decide to edit it. I still think their initial service was sub-par and they need to work on getting back to clients electronically and via phone. But I will give them credit in that they stepped up and resolved some issues. FYI, not once did they ask me to change, nor complained about my review, they understood and accepted it based on my experience. So you might have a rough time getting through, and it will be frustrating (hopefully they are working on this) but in the end, as long as people like Darren are there, you will get you records.

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Michael Bennett

After a minor blip, RSRS really stepped up! I am pleased with the results and the care with which they handled my query and my file. Thank you Darren and RSRS! Mike

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