North York, Canada
3401 Dufferin St #215
$
+14167851233
N/A
I'm seeing similar reviews so I'll add my voice to the mix and say that if you order anything online and you need help with their customer service department, good luck. I called because I needed a simple price adjustment and to order some additional items. Rather than doing either of those things, the agent inexplicably duplicated my original order. I was charged for double the items and was told that the only way I could get my money back was to ship them back the duplicate items. I did so within hours of receiving the items and they failed to refund my credit card. It's been nearly a month with no resolution. I'm currently in the midst of trying to battle their incompetent customer service reps on the phone while initiating legal action through my credit card. Wish I'd googled a bit about this company before I ordered for the first (and obviously last) time.
like
Lots of light selection in the back. All table displays were very nice.
I’m still hunting down 2500 they double charged for a gift card we never asked for. If you get Rita the manager she is incompetent and doesn’t know what she’s doing. We are owed we can’t get back. Amex blocked pottery barn from our card as a banned merchant. Pretty disgraceful business. Nice stuff but if you buy anything online you are SCREWED.
Staff on the second floor at PB in Yorkdale not helpful and completely indifferent towards customers. Have been there several times looking for help with choosing various items and ended up leaving with no decision or purchases and completely frustrated with the lack of help and customer service. Don’t think I will bother again going back.
Buy in store if they stock the item but do not buy it on line! They sent us a fragile picture frame in a plastic bag. There was no shipping box or padding. Needless to say it arrived shattered. Also, they charged us 20 and guess what, even though we returned it to the store and picked up the replacement in the store, the 20 is non refundable. And, it's not a simple exchange, you have to pay for the item again and hope that eventually you get a refund.
Excellent environment. Clean, good variety. A bit understaffed but I guess its company policy. Didn't bother me. I got what what I wanted.
I love this place! They have all sorts of things here for kids and babies. They have so many variety of products that you want to buy everything in this store. I bought some gifts from here for my friend’s newborn girl. They loved the gifts because they were all so cute. I’d recommend this place to everyone who are looking for cute high quality gifts for kids and babies.
Lovely store with a comforting ambiance. Mostly courteous service, though unfortunately past few visits have experience, quite lengthly wait times upon purchase.
Deli
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