North York, Canada
111 Tycos Dr #100
N/A
+14165362956
I absolutely love Marlas!!!! Eva is excellent at finding dresses that match your fashion personality, and flatter your body type, and Ana is excellent at taking photos of the dresses on you so you can show your family and friends and get their opinions! The customer service is on point, the dresses are gorgeous, and when you go to Marla's you feel like Cinderella transforming into a glamorous and unique princess! All to boost, the entire store is extremely well organized, easy to navigate, and decorated in an extremely pleasing way! I can't stress how much I love the vibes of Marla's Fashions, and how at home, welcomed, and appreciated I felt with the staff Ana and Eva!
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My daughter and I had a very enjoyable experience at Marla’s. We were able to book a private appointment during these Covid times and choose from a large selection of dresses, appropriate for her grade eight graduation. Eva was an incredibly helpful consultant throughout the entire process...from making dress selections to sizing and providing information on styles, alterations and pricing. I highly recommend visiting Marla’s Fashions before your next graduation or prom. We will return!
I recently ordered a dress from Marla’s Fashions for my elopement. Initially, I experienced great customer service. They were in contact with me when my dress took longer than expected to ship. My dress was too big when it arrived and they were quick to offer me an exchange. Again, Marla’s offered great service in quickly shipping me a smaller size. However, this is when my experience changed. I received the dress in unwearable condition- beads were falling off and the bottom of the dress was discoloured/ stained. I waited 3 weeks to receive a refund after sending two follow up emails. I was required to pay the restocking fee (even though I would have kept the dress had it been in good condition). In addition, when I brought this up to the dress consultant she made me feel as though she was doing me a favour by only charging a 10% restocking fee, claiming that it should be 30%... and implying that they should have charged me the restocking fee on my first exchange. **Their website states that there is a 10% restocking fee on returns, and the restocking fee is waived if a dress is returned for a different size or colour. So be aware if you are purchasing online that this may not be accurate** Unfortunately, after my experience I would not order a dress from Marla’s Fashions and would not recommend this store for online shopping.
We ordered a dress for my daughter’s Grade 12 Graduation. A third of the price from dress shops. Free shipping from Ontario to Alberta... took a week! We weren’t sure on the size but we were given great support and advice... dress fits perfect and is beautiful!!
I needed a black dress during the covid lockdown in a short amount of time. Marlas Fashion customer service was awesome. They got me the dress I wanted in the exact size I needed. Usually dress stores don't have my size, I was shocked that it was the perfect fit. They made sure I got everything I needed. They offered delivery or pickup. I did pickup and the store itself was so beautiful and they had such a wide variety of dresses. I had easy contact with the store and everyone was nice. If I'm ever in need for another dress, I'm coming back to Marlas Fashion.
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