North York, Canada
Yorkgate Mall, 1 York Gate Blvd k8
N/A
+16478533000
I've been with Koodo for 12 years at this point. This was the first time I had to replace a phone before my tab was up. Due to Covid, the customer rep will still have to call the company which can take time, and there were additional connection charges since I didn't do it online. The phone I got was defective (dropped calls, couldn't adjust volume, apps closed randomly, scrolling issues, glitchy etc), so I went back within the 15 days and saw Wael who updated my SIM and told me to try it for a bit with an extended trial period. It didn't solve most of the issues so I went back next day. We were on hold for quite a bit and it took over an hour to finalize the exchange. As I was transfer files to the new phone, he took the next customer, but it was apparent my SIM wasn't working, so I couldn't log in and thus it took more time to set up. Turns out management set up my new phone with the old SIM, so we had to call the company again and wait a lot longer to set up a new one. For the inconvenience, he threw in some free accessories. I don't mind waiting, and Wael was very pleasant to talk to and work with. The issues weren't his or the branches fault, but do expect to wait a bit longer than usual if you go in without an appointment or your issue is a little complicated!
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Leaving this review for the great service Yael provided. I needed to talk to a human rep about my mom's account who is in the hospital due to a heart attack. I couldn't get in touch with any koodo customer service rep due to everything being automated. Spent an hour trying with the virtual assistant, no success. Called this koodo store to get some human help. Yael was very kind, helpful and understanding, he was able to schedule the call back from the koodo rep and explained how to do it next time. Thank you Yael. God bless you.
Excellent customer service by Alaha. She gave me the best plan and phone deals and helped me out with everything. I will recommend her to everyone.
The service I received at Koodo yesterday was by far the most best customer service and experience I had in all my years. Dipti was just awesome ! She is such a generous, knowledgeable and friendly sales representative who made me feel comfortable right away. She knows what she’s doing and she’s really good at it. She first got to know what kind of person I am and then showed me the different plans that would work best for me. I love my new phone plan now and I am fully satisfied. Happy Holidays
Superb customer service from Alaha yesterday; she was knowledgeable, patient and very helpful. Keep smiling. Best wishes in your future endeavours.
Deli
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