North York, Canada
134 Oakdale Rd
N/A
+14167442453
I've been coming to Ebike Universe for years. The professional demeanor of the staff partnered with their selection of vehicles is unmatched at any electric bike shop I have been to. I have purchased a few bikes over the years, most recently being a Paris 48v Long Range for my g/f in the fall. She enjoys having the ability to get to and from work without having to rely on me or the TTC ... This trip on this snowy day I happened to be inquiring about the Electric ATV with Plow that just came in, Frank was an extremely accommodating sales person and was more than happy to give me all the information I required and even offered to get someone to give me a demonstration since it happened to be pretty bad weather out ... Once again, I appreciate the lengths that the team here went to show me everything and answer all my questions ... If you haven't made it out to this Monsterously massive showroom, do yourself a favour and take a trip there, it's worth it just to see the selection!!! Also, if you ask for Frank, I'm sure he'll take great care of you!!!
like
Bought my first bike from these guys and it was delivered with a flat tire and hole in the seat which they took back and delivered another. That one lasted a long time. Needed some parts and was told that the parts will never come in. Bike was 2 years old. After much debate I bought a second one from here even though I really didn’t want to. About a month after the bike makes a loud grinding noise so I get it in to the shop. Mechanic later tells me it’s this BUT because this and that is rusty they need to be fixed before sending it back. THEN the “work” they did do was novice at best. Broke a chain cover, added a second, breaker switch, supposedly changed out the part but looked like they just cleaned it up, and on top of it sent it BACK to me missing screws!!! Also I had asked for the old parts back and was told they had thrown them out. Needless to say not happy with this location. Bad customer service and won’t be going back to them for anything!!!! They act like your buddy and there for the customer but they really aren’t. Save the headache and go somewhere else.
2 Month Update. Unfortunately I really want to give this store a better review but let my recent experience with them provide the details. Approximately 1 month after purchase the bike stopped working suddently while communiting home. Brought the bike to ebike universe and they corrected the issue under warranty. I then drove it for a couple of weeks without problems when suddenly the same thing happened. This time upon bringing it into the store the service team determined that the batteries were damaged and therefore are no longer covered under warranty. Cost to repair was quoted at 900. I will be looking elsewhere for my future purchases. Review Immediately After Purchase Welcoming, professional sales staff. Friendly mechanics. Excellent selection of ebikes. From traditional, step through ebikes to full motorcycle style electric scooters to mopeds, and boomer mobiles ebike universe has a great inventory. My experience with Shree was excellent. I walked in not knowing which bike to get and walked out with the right electric scooter for my commute. Highly recommended place to shop. Be aware that during the COVID-19 restrictions they are still open with a single person in at a time. Protocol is being followed to protect you and themselves.
Thomas, a service technician at Ebikeuniverse North, was very helpful in providing options for a problem I was having with getting parts for my Vermont 48v ebike. A very big thank you Thomas!
Deli
The best companies in the category 'Deli'