North Vancouver, Canada
850 Harbourside Dr Suite 305
N/A
+1 8006652903
I purchased an item on a day that there was a banner at the top of their web page for a 20% off sale, which would be deducted at checkout. Did not happen. Then I received my sunglasses and they definitely were not as they appeared in the ad. I contacted customer service and asked for a return form and they promptly obliged, which was nice. I did express my disappointment regarding the two issues I had, but was not rude about it. Little did I know that would lead to a back and forth argument from Joseph in their customer service department. So it was just the misleading sale, misleading item ad, and now I can tack on tacky customer service.
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I had a pair of Ryders that I purchased a few years ago that I loved. The ANTI-Fog is so good. But after a ride a couple of weeks ago, one of the rubber arm sleeves fell off on the trail. I contacted Ryders about getting another sleeve, but they wanted to replace the pair instead. Impressive. BUT they didn't make the model I had anymore (Photochromic/AntiFog Stryder). The follow up I got with them regarding finding a suitable replacement was a perfect example of how customer service should be done. When we found a model, they shipped the same day. I can't say enough good! Well done, Ryders!
I initially got these for cycling in the summer, but they've quickly replaced my other sunglasses in the off-season. I even grabbed a 2nd pair just for driving!
Bad service won't buy there a second time even if I wrote that I will not buy a second time from them they offered me 20% for my next 4 purchases to be able to screw me more. the code is mathieu20 uses it. I did not receive their 10% email after subscribing to their newsletter and they told me they are sorry that I did not know how it worked and i check my junk mail.
Recently bought Ryders Seventh with Photochromic lenses & really happy with my purchase. Great quality & price! Will defiantly buy more from them in the future!
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