Mississauga, Canada
1008 Rangeview Rd
N/A
+1 4162320522
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
I have been purchasing my supplies from Noah's Marine Supplies for many years. Their products are exceptional, their service excellent and their technical advice superb. They are friendly and helpful. If I am doing something 'leading edge' they will help as best they can but will be up front if they can't answer all my questions.
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Product arrived weeks late after paying for 1 day shipping. Assumed product was lost in the mail and when I contacted Noah’s they accused me of purposely choosing USPS to defraud them of product. Was told that they’d refund for the lost shipment. That never happened. Tried ordering a replacement, but that ended up shipping late as well. Terrible business experience. Worst customer service. Response to Noah’s reply: “What are you gonna do with this stuff if you actually get it? Are you going to use it?!” And… “You chose USPS when there were other options.” I contacted USPS on the 24th to track down the package which was sent one day priority after it was already 4 days late. I did not hear back from USPS until September 4th. I contacted you and requested that you file an insured loss. You replied: “Let’s give it until the end of the week.” I did. In fact, I gave it until the beginning of the following week. I called again on the 25th to get the situation resolved to which I was told: “We’ll have our shipping department contact you.” That never happened. You get a one star review because you placed blame on the customer and because you failed to follow up on your own words (aka you lied). You get a one star review because I needed the product quickly and when there was a clear issue with delivery you sat on it and lied to me. There is also a week’s lag time between when you ship the package in Canada before it arrives with the carrier in the USA. When I ordered a replacement to be shipped Fedex on August 26th, it was not shipped until the following week on September 2nd. At the very least, considering I paid for 1 day priority shipping, you should refund me the shipping cost after it took the product 3 weeks to arrive. The fact that you are here trying to excuse yourself instead of trying to rectify the mishap - one star review.
I recently bought a litre of gelcoat from our local supplier which, after I applied it, remained tacky. I asked our supplier for assistance and after getting no response I called Noah's. Within 10 minutes Jason confirmed that it was possible that, although labelled as waxed, could possibly have been unwaxed due to a packaging error. Within 2 days I had a new bottle of waxed gelcoat sitting at my door at absolutely no cost. Fantastic service, next time I will pay the courier charges or drive the 3 hrs to purchase from Noahs.
If you are a builder of canoes or kayaks or other specialty boats, then Noah's is your place. I don't even look elsewhere anymore, they have it all, when I'm not sure they are. Love doing business with them.
My wife and I have long wanted to restore a cedar canoe that's been in her family for 50 years, a genuine heirloom. And since it seemed a perfect project for a quarantine, we were keen to find someone who could supply both materials and good advice, since it's been almost 30 years since I took a course in cedar strip construction in Minnesota :). After some difficulty finding local suppliers, we stumbled onto Noah's web site. Not only was it a comprehensive resources at reasonable prices, we were even more thrilled when we spoke by phone. Helpful, informative, and a rather dry sense of humour; they were all you could ask for in a marine supply store. A few days later, a truckload of supplies arrived as promised, and we're having a grand time restoring our canoe. I can't say enough positive things about our experience, and I would definitely shop there again.
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