New Westminster, Canada
610 6th St #117
N/A
+1 6045215055
Once re opening following pandemic, stopped by to ask for a cloth glass cleaner. The woman asked if I purchased glasses from them and i repled that I had done so for 23 yrs and named the two individuals that had assisted me. She said \Well normally we charge for this\ I have never paid for this in my 40 yr history of wearing glasses. I will not be returning and my friends recommended a place around the corner with excellent ratings.
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My husband and I were in and talked to Joe about a 2 for 1 deal they had on, and we chose a frame each and received a reasonable quote. We came back a week later while they still had the sale on and grabbed the frames we had previously picked out (and received a quote for) and told the woman working we'd like to get these . She told us one of them wasn't on the 2 for 1 deal, it apparently had to have a special sticker on it... which we were never told in the first place. We told her oh we have a written quote from Joe from a week ago, and she wouldn't honor it and gave us no other option. After going home I called the store to get the head office number, called head office and left a message to which I still haven't received a call back. The woman from the Visions store called me after getting my number from caller ID and was obviously nervous that I had called head office and she asked what the problem was. I said we expected Visions to honor the original written quote from Joe... she put me on hold then came back to tell me about another deal she could do for us... still over 200 past the original quote. What's the point of a quote? To sum up a detailed story... we were given a false quote, ignored by head office, and were definitely treated like our business wasn't needed there. We wasted two shopping trips and still don't have new glasses. I would never recommend anyone shopping here.
I was there last week on a short trip with my wife, to replace her glasses, she needs special eye glasses that change with the light. since we are returning customers, we were helped by the manager herself, and we had a really good experience! the Glasses were done very quickly, and we pick them 3 days later. Which was awesome because we needed to travel abroad, The manager helped us out with every resource in her hands, the eyeglasses were adjusted after my wife got an eye exam at the same location. kudos to the workmanship and manager helpfulness, I recommend this place!
Good pricing - quality ok for the price you pay
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