New Westminster, Canada
348 6th St
N/A
+1 6045253400
Yesterday, a year after treatment I received an 86 bill for a test I don’t remember (how could I, it’s been a year) consenting to. They say that I consented to the vet orally on the phone for the additional test. But they never sent the bill and claim it was by voicemail. I didn’t get that voicemail. Additionally I went to another clinic because when I left my cat was still sick. That clinic treated her and she came home. They admit that the now overdue bill is due and will be sent to collections. But they never told me it was due. Pretty bad customer service and honestly ridiculous. Never again. Dismissive and fraudulent.
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I’m a relatively new pet-parent but ever since I adopted my cat I have been taking her to Alpine and I have nothing but good things to say! The staff have all been very friendly, efficient, and helpful during my visits/when I have called in. The doctor is thorough and informative and he really leaves you feeling at ease and like your pet is taken care of. If you’re looking for a vet in the New West area I would definitely recommend giving Alpine a call! (Photo of my cat for good measure)
Awesome experience with the team, explained everything thoroughly and I trust they will take care of my cat as if it were one of their own.
our cat had watering eye. we made appointment on the same day. it took 10-15 min for the vet to help her. she looked so much better right after.
Best vet around! Started going here because they accommodated us in an emergency, and loved them ever since for our dog's routine appointments. Recently had another emergency caused by a different animal hospital, and Alpine was extremely kind, patient, and understanding with our situation. While we no longer live as close to this location as we did when we first started going, we won't be going anywhere else!
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