Nepean, Canada
31 Northside Rd
N/A
+1 6137212116
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I have only lived in Ottawa for 2.5 years and have been to the Napean location of this store twice. The first time I swore I would never go back but because we are building a new home I wanted to explore all options for my very specific lighting needs. Upon entering the store the lady who works in plumbing spoke but only after I greeted her. I stood at the counter looking a glass pendants for roughly 5 mins. Not one lighting sales person even acknowledged me. I moved throught the show room taking puctures of those pieces of interest. Approx 15 mins still no one asked if I needed assistance. So I finally asked if there was anyone available to assist me..the nice lady in plumbing paged someone from lighting and there was no response. This my friends is exactly why I vowed not to return in the first place. Appears the first visit was not just an off day rather normal practice for this company. To bad really. To note I do not feel entitled but I have worked in customer service for years so I do expect a certain level of courtesy when I enter a store such as a simple \hi let us know if you need anything\ would suffice. I believe this coupled with an ongoing level of service creates a lasting and loyal clientelle. Which I certainly won't be. To the owner - think of how successful your company could be if you addresses this issue. These reviews clear display I am not the first to feel this way. Word of mouth advertising can help or hurt any organization an my messaging would simply be go somewhere else...and name the 2 other stores I went to that provided top notch service from the time I entered the door to purchase.
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I have purchased all my lightings from this location! They have the best selection and prices, very friendly and professional! John is the nicest employee to deal with, always kind, and goes above and beyond to help find what you need! Dont listen to other reviews! These guys are the best lighting store in OTTAWA/GATINEAU area period!
Will never shop here ever again and I suggest the same to you. I bought a replacement part for my faucet which they recommended to me but didn’t fit. I brought it back and asked if I could possibly get a store credit (which would have been used toward a larger purchase of a whole new faucet). The “customer service” rep rudely said he wasn’t taking this part back as it was damaged (had Teflon tape on it) and I was asked “what am I gonna do with this?!” and “would YOU buy this part like this?!”. I decided to shop here to support a smaller local business even though the prices are higher but it’s too bad I get treated this way when there’s an issue. I don’t think I would have ever had this experience at a larger box store. Trust me : avoid this place at all costs!
Parts department seemed annoyed because I did not know exactly what I needed and could have been more helpful with assisting me with finding the correct part.
I was doing an irregular dishwasher install I went to home Depot was in the aisle for about 20 minutes I talked to an employee but could not find what I needed. I went to Canadian Tire and did the same thing . after that I decided to try out the electrical and plumbing store and the guy at the counter gave me what I needed right away.
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