Nepean, Canada
4100 Strandherd Dr Suite 208
N/A
+1 6135059704
Toilets
Wheelchair-accessible toilet
If I could give a negative rating I would. They cancel your appointments which you've waited 3 months without your consent and then book appointments for random days without consulting you. They are not apologetic or emphatic when they make a mistake and you have to suffer for their incompetency. Trying to contact them is almost impossible with their no reply emails and 30 phone wait times. Overall don't go here unless you want poor quality care, long wait times and inconsiderate staff!
like
From the first point of contact to my departure from the office, it was the most pleasurable doctors experience! Staff were all nice and accommodating and the doctor was super nice and gave great feedback. I definitely recommend this place for treatment!
I called the receptionists to change my appointment day. She told me she had cancelled the old one and had confirmed a new one for the upcoming week. I never received a phone call. I phoned back today and they said the new appointment wasn't even in the system.. I now have to wait over a month for an appointment that was time sensitive and had to be dealt with this week! I am furious. If you can decide where your referral is DO NOT PICK THIS PLACE. The staff is incompetent and cannot do their jobs.
Unpleasant customer service. Given proper referral from my Diabetes Doctor and customer service was not willing to hear me out. My Diabetes Doctor had provided all proper documentation. Was supposed to be see for more then Diabetes Type 1. Was also given the run around in rescheduling multiple times my appointment to see the specialist. Customer Service failed to recognized the entire referral and not the short form summary.
Very disappointed with this company. I was referred to LMC Ottawa for HRT treatment, and every visit has presented problems. For the first visit, I was left to wait around 3.5 hours before being seen for a CONSULTATION. I wasn’t given any medication or treatment, I waited 3.5 hours for a 5 minute visit. I had to reschedule my second appointment due to urgent conflicts, and was left on hold for 30 minutes before I was hung up on. As such, I rescheduled online, and thought everything was fine. Despite this, I received a letter in the mail informing me that I missed my appointment, and that they were *generously* waiving the 50 no-show fee even though I cancelled the appointment. The third time I was there, I couldn’t get in touch with them to let them know there had been a misunderstanding with the pharmacy, and I wouldn’t have my shot ready in time for the appointment. I called and left a message so they could call back, but they never did. Last week, I called to ask if I needed to bring in a blocker shot or if I would move on to testosterone immediately. They said they would call me back within two days. It has been just shy of a week since then, and nothing from their end. If you value communication, do NOT go here. There is zero communication, and though the reception staff is very nice and understanding, they are unable to compensate for this.
Deli
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