Vancouver, Canada
889 E Cordova St
N/A
+16047383663
Amazing customer service and communication! I'm so glad I found Naturally Urban online! I had put in 3 orders over the past 2 months and every order was a great experience with 100% satisfaction. Brian and his team are extremely friendly and polite. I highly recommend Naturally Urban Pet Food Delivery to every pet owner.
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My pug is extremely picky - I reached out to Brian and he was so helpful and professional right from the very start...we had to try a few different brands before we got it right. Brian was very patient and the return process was very easy. I would highly recommend and so would Nola :) Thanks again Brian and Naturally Urban.
This company is full of rockstars! They communicate online and through text. It was an overall very personal experience well executed despite never having met anyone there in person. I bought raw dog food. It arrived frozen and at the time of day they said it would come. Like the fact they support a portion of sales to charity and support a living wage for staff. Bravo!
Really easy to use website, great communication and reliable. I love that they donate to charity as well. Great local business and I'm glad we can support each other.
I highly recommend Naturally Urban's pet food delivery for many reasons: convenient, reliable, friendly and accommodating; and of course, free local delivery (fun to see the Kitty Tesla), and lower prices. This is our 3rd time ordering and Ginger is a happy dog!
They were delivering to my building. Their driver followed me into my secure entrance building getting me a breach letter. When I called up to complain the owner said "I don't know what you want me to do." After trying to get me have my neighbours call them for service? Why would I advertise for you when your driver's treat people that way? No Love. RESPONSE; Your driver has jeopardized my housing! All he wanted to do was speak to concierge? Fine, USE THE BUZZER BOX! DON'T FOLLOW WOMEN INTO THEIR SECURE ENTRANCE BUILDING AND THEN JUSTIFY IT! At the very least, he could have asked me to speak to concierge when I went in. He was standing at the box already. I had to say excuse me as I swiped myself in. This was all kinds of wrong and the only one to pay for it, will be me. I am further distressed with your easy acceptance of this situation. You have justified it when you need to talk to your drivers.
Naturally Urban is a community minded small business that I’m excited to support. They have a shockingly vast range of brands/products at competitive prices but included in that price is to-your-door delivery. If they happen to not carry something you’re after, ask them, they’ll immediately bring it in for you (assuming they’ve access). Pretty insane. Friendly faces, kitty Tesla, neighbourly vibes, I could go on. The kind of thing you’ll not find at the big box stores. Thanks, Naturally Urban!
I can't say enough good things about this company, the services, and their commitment to making sure we are taken care of. Their prices are in line with most pet food retailers, and as a bonus, we are in their free delivery area. I cannot recommend them enough.
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