Napanee, Canada
1383 County Rd 1 W
N/A
Great friendly service, top line aquatic supplies.
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I had taken part in a bulk order that was organized and picked up at the agreed upon time. In that order was 1lbs of blackworms that upon arrival smelled extremely bad, and greater than 30% were dead. By the next day, all of the worms were dead, and had been kept in conditions that were recommended by numerous fish keepers online. The seller had picked them up the day he sold them to us. They had already travelled via air from somewhere, before travelling to their final destination. There's no way for us to know if they had been inspected prior to them being sold to us. When talking with the owner of the shop to secure a refund, as greater than 30% losses, plus losing the entire batch within 24 hours of pickup was unacceptable, he indicated that 15-20% losses were normal (which we were not informed of at time of order) and would only provide a 20 refund of the entire 120. There was a lot of back and forth, and eventually he did provide a 50% refund after the group order organizer got involved. So, in terms of a dispute over unsatisfactory product, my experience could have been a lot better. I also ordered several snails - 7 mystery (buy 6 get 1 free) and 3 rabbit. One of the mystery has a split in the shell, but outside of that the snails are looking great. Very colourful, very healthy, great appetites! The rabbit snails are super cute and tiny, can’t wait to see them grow up.
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