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Pro Pacific DKI

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Nanaimo, Canada

pro-pacific.ca
Building restoration service· Fire damage restoration service· Water damage restoration service· Construction· Cleaners· Graffiti removal service

Pro Pacific DKI Reviews | Rating 3.8 out of 5 stars (5 reviews)

Pro Pacific DKI is located in Nanaimo, Canada on 1720 Fleet Pl. Pro Pacific DKI is rated 3.8 out of 5 in the category building restoration service in Canada. Pro Pacific DKI specializes in disaster restoration services for Central and Southern Vancouver Island. When our clients experience a fire, flood or other disaster, natural or man-made, we respond 24/7/365 to help them recover and get things back to normal. We are locally owned & operated, with our industry roots going back to 1969.

Address

1720 Fleet Pl

Phone

+1 2507569966

Company size

51-200 employees

Headquarters

Nanaimo, BC

Founded

1969

Open hours

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gillian Mullins

I found the service I received from Pro Pacific DKI excellent. The Project Manager, Chandler Norman and his team were highly professional; they responded to any enquiries in a timely manner; were very flexible in dealing with a highly complex remediation and reconstruction project; and the work was of a high quality. There were no surprises with either costs or timeframes to complete the work. Everything was completed within budget and time. I would recommend this company to anyone who requires remediation and restoration construction work

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Taylor Smith

I live in Nanaimo, BC and I NEVER leave reviews but I need to let everyone know about my experience with Pacific Pro DKI. Without naming names, overall we had a TERRIBLE experience. Pacific Pro DKI was the company in charge of some insurance restorations on our house after a flood. The communication was extremely poor and we never seemed to be told the truth about repair schedules (I'm talking WEEKS-MONTHS after their proposed repair dates). The flood took place on January 1st, 2021 and here we are on March 4th, STILL being lied to about the schedule for repairs that THE CONTRACTORS inflicted on our home. The damages caused by the contractors have been worse than the damages caused by the flood! My spouse and I work from home so these constant interruptions have been very disruptive and caused a lot of un-needed stress. The lack of professionalism is unbelievable and there's simply zero-poor communication between Pacific Pro DKI and the subcontracting companies (flooring, plumbing, etc.) leaving us to inform each separate entity/contractor that walks through our door about the repairs that need to be completed. I would give them zero stars if I could. If you want restorations done quickly with no stress, tell your insurance companies you DO NOT want the work order carried out by Pacific Pro DKI!!!

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sherrie aftanas

I would like to say thank you so much to the ProPacific team for the response to and professionalism of the entire team on the handling of the flood damage in my home. Project manager, Regan, was extremely supportive, efficient and well organized. I was very apprehensive and particular about all the work that needed to be done, and he assured me that I would be in good hands. They took great care in every aspect of the project. I could not have asked for a better outcome and greatly appreciate each and every person that worked on the project. Thank you once again. I highly recommend this company to anyone with restoration needs.

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Nicole Lynch

We discovered water damage on a Sunday, Pro Pacific was there the next day to assess and start treating the damage. We were about 3 weeks from start to finish and could not be happier with the results. Every single employee that came through our door was so professional, knowledgeable and helpful. They took such care of our belongings while packing them away and just as meticulous about putting it back into place. All the trades that were involved did a really fantastic job. Super happy customers and I know I drove poor Doug a little crazy!! Sorry about that!

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Martin Evans

Only did half the work they were supposed to do, refused to come back and put it right. Not a trustworthy company sent back my deductible and said get it done yourself after defrauding the insurance company for payment on all the restoration work then left me with thousands of of work to do

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