Vancouver, Canada
1710 Commercial Dr
N/A
+16048720115
One staff member was super helpful (the other wasn’t and just looked confused), but unfortunately my experience was soured due to the manager/ owner constantly berating the one helpful staff and belittling her. It was ridiculous. I found something that I wanted to get, but didn’t want to support this poor behaviour. I really hope that the helpful staff member reads this and understands that she is a good employee/ should find another job. (I was there today at around noon).
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Friendly staff, clean and inviting space, great prices. I went in for cat food and decided to check out the reptile section since I have a Ball Python. Found this beautiful little lady, now named pistachio, and left with her. They were very helpful finding what I needed to get for her, and was an enjoyable experience dealing with the woman that helped me. Have fallen so in love with this little Emerald Swift, that I will be returning and ordering 5 more 2 more for home and I also own a business and want 4 for an enclosure there. 5 stars.
I love this store. They are helpful and knowledgeable. They also have great prices and care for their animals.
Really poor customer service. The staff were just talking among each other at the cash register. When I finally got their attention, they were rude and arrogant. The information that they were giving me wasn't even accurate. Everytime I go to this store, it's a negative experience. This was my last time going to Mr. Pet on commercial drive. I work hard for my money and I will spend it where I am treated with respect.
Bought a robo hamster here at this location and it was such a wonderful family pet. Store staff are the best Thank you Peter
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