Mount Royal, Canada
8665 Decarie Blvd
N/A
+18334534819
Terrible experience for service. I love the Volvo cars. I am a good client with 2 C70 (convertibles) over the past 20 years. Service has gradually deteriorated at Uptown Volvo now at Décarie and is at its lowest ever. I had a deafening alarm (related to the convertible roof) every time the car moves. They could not fix the problem the same day, so I asked service to remove the alarm fuse so that I can book an appointment and use the car meanwhile. No way. My Volvo was left for 2 days in the parking lot, with nobody even looking at the problem, let alone fix it. Phone calls to know what was happening were unanswered (they are too busy) or the answers by 3 different people at service department were misleading. After 2 days I was not happy, I picked my car and my son found the responsible fuse and removed it. My next car (soon, in 2021) will be not be a Volvo and certainly not at Uptown.
like
I’ve serviced my Volvo for the first time this week and have had a great experience altogether: - booking the appointment with a service manager was very easy and the system-generated email summary was helpful to plan the time in my calendar - the service manager was very courteous and thorough at the drop-off and pick-up, taking all the time needed to answer additional questions I had about the car (unrelated to the service) - the waiting area is confortable and well equipped (see photos). - the sales rep came to greet me and inquired at length about my experience with the XC90 moreover as I was new to the brand - I also had not felt ANY pressure during the sales process, and the rep had been very attentive to my needs. - the service was done on-time, on-spec, and on-budget. Altogether my experience has been nothing but excellent - kudos to everyone involved in the process!
I'm really not sure why it is so difficult to book an appointment with this dealership. I called, asked to book an appointment to put my winter tires on, and it seems like its the first time they heard this request. Fumbling around, disconnect me, attempt to transfer me to service, disconnect again. I called 4 times and still wasn't able to book an appointment. Online reservations isn't functioning on their website. I feel like I need to beg them just to speak to someone to get an appointment. No thank you. I wen to John Scotti Volvo website, booked my appointment online, all within 3-4 minutes. I guess I won't be getting my service at Uptown Volvo Decarie anymore, John Scotti just got a new customer. This is not the first time either, this happened last time for the tire change and regular maintenance. Any time I call to speak to service, I never get through. Ever.
Best Volvo dealer in Montreal. Really good people, professional and cordially.
really bad experience, the service depends on the color of your skin, other volvo dealers were really good but on this one if you are not blond or tall better no to buy a car with this people.
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