Mount Hope, Canada
9300 Airport Rd
N/A
App did not work when i checked in. Did not send me my boarding pass and i had to miss my flight. Will never fly with swoop again. Pay a little more and fly with someone else if you want decent customer service. All i got was rudeness and no help
like
One of the best airlines I’ve flown with! Have flown with them 4 times and will fly again! They have great customer service and they don’t cut any corners. People keep posting bad reviews because they feel like they are entitled to everything.
Where do I start.. do NOT fly swoop during COVID. Though it says masks mandatory in the airport and on the plane, SO many people took their masks off. I felt so unsafe. I told a flight attendant and she just shrugged? Then when she came to check on people lifting their seats for landing, the guy in front of me wasn’t wearing a mask, and she said nothing. I won’t be surprised if there’s an exposure on the flight. I recommend if you fly with them to get covid tested after because there’s a high chance it is an unsafe plane. Terrible, shameful experience during a pandemic.
Is there any option to give a zero star... Worst airlines ever booked
Went to washroom and did come just before 15 mins the plane did depart but guess what? I had to buy a new ticket by paying 3 times price because they choose to close the gate. What kind of service is that?
Worst customer service I’ve ever experienced. You save 200 on a flight but they basically tell you to go F yourself if you need help with anything. Called customer service and the guy just talked over me and then hung up on me. Do better.
Worst airline. Needs to be sued. No airline on earth is worse than swooper
This would have been my 4th time flying with swoop. They are taking advantage of the pandemic and the only thing I’ve been told is “that’s the passengers problem, sorry we can’t be of any help.” Flights within Canada were booked for work, well before lockdowns or mandated quarantines were enforced. No partial refund, no credit, no future flights available and unable to carry over to 2021. Cheap Flights, sure...but ZERO in customer care and service. If you book with swoop, consider it a gamble.
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