Cowansville, Canada
800 Rue du Sud
N/A
+18007119210
Thought I would support and buy local. Ended up having a defect with my frame. Owner was very easy to deal with, and that was the end of the great service. The person that took over the claim could not keep me updated, and by the time they "received" the replacement frame, they randomly decided to change how it would get to me. They wanted me to ship it out, so I simply asked for a shipping label. Never received it and never heard back from them since. Unless if you deal with the owner directly over the phone, absolutely terrible customer service. I'll be buying a new bike elsewhere.
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UPDATES 17/06/2019 The person I talked with reached me and apologized for the whole situation. He took the time to explain how the mistake of not contacting me back and not having the same price happened. Then he offered to deliver it to me, himself, fully assembled, at my place and with a serious discount for the inconvenience. The process wasn't smooth as expected but I appreciate the effort to right their wrong ----- I am very disappointed with my experience with them. I met them at Verdun, where they were out on the streets with different stores trying to sell some bikes. I talked with their representative there because they got a sales ongoing and were selling the assembled bikes for 450 CAD. I took the guy contact and left after he promised me that if I would come back at the same store 2 weeks later and give his name, they would sell it to me at the same price and assembled. I came back 2 weeks later and the guys at that stores told me that they could not help me and that I would have to call them and fix it myself...So I did because I love the damn bike! Once, got someone on the phone, he took my message for the guy I talked with, they told me he will come me back. Another week passed....no call, so I called AGAIN! They confirmed that the message was there, and took my message AGAIN! tree more weeks after, still nothing.....'TIL THIS DAY! The worse part is that I told them that I was waiting for their come back to pick another bike or not, they were not considerate enough to come back to me... I do love their bike, the design, the quality and everything but I was very disappointed by the quality of the customer service and the lies they gave to me. I believe that if this is how they treating their customers in general, people should know
Fantastic product - REceived my fat bile in time and having a blast with it. Sturdy bike for all biking fan. Can use in winter and summer! TY Moose
Good bikes. Good service and knowledgeable staff.
Good luck no sign showed up on a Saturday at 12 & still wasn't open.
Love my 3.0!
Really unclear entrance, where is the shop!?
Good after sale service, good bikes, longue vie à Moose!
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