Richmond Hill, Canada
45 West Wilmot St #13
N/A
+1 4166408380
I normally don't write reviews. However, I feel compelled to share the experience our family received from Monument Direct to help others. After our 2-year-old daughter unexpectedly passed away, the planning process was incredibly difficult. The pain and sadness was unbearable. My wife and I visited a few places and were overwhelmed. We were referred by someone to Sean at Monument Direct in Richmond Hill. After meeting Sean for the first time, we knew it would be the place. Sean was very knowledgeable, understanding, patient and kind. We never felt rushed. He genuinely cares about his customers. We knew Sean would take care of us. His price is unmatchable, the quality of the work (after seeing the monument erected) is exceptional. From the design, to the final steps of installation. Cemetaries have strict specifications for the size of gravestone/tombstone/marker/monument allowed. Sean's knowledge to calculate the size according to cemetery specifications is remarkable. He is quick and accurate. I highly recommend anyone requiring this type of service to him. Sean told me his goal is to exceed customer's expectations and he did just that. He and his team will deliver! If you're looking for a place with great price, outstanding product and service, this place is it. They deserve much credit. You will not be disappointed with this place because they are the complete package. Our family is grateful we went with Monument Direct. Thank you Sean and to your team for everything! Tom
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Thank you Sean and Sarah. After the funeral in the summer, I delayed in getting a monument for my father from the cemetery. I am so glad I did, because I saved about 50% from what the Cemetery was charging for the same monument at the dimensions I wanted. Given the already high costs of funeral services, I found the mark up at the Cemetery was particularly high for the same sized monument that I could get from Monument Direct. Was so fortunate to find Monument Direct and saved a lot of money. Monument Direct was a one stop shop handled everything from monument design, carving and coordinating the foundation pouring/installation of the monument with the Cemetery. It's much easier to deal with the Monument carver directly versus going thru the Cemetery as a go between to get your monument designed and have proofs drawn up. Thank you for your great service and workmanship! I highly recommend them to honour your loved one and save you money. See attached monument photos (Please note name and details hidden for privacy reasons). It's difficult to bury your family, but to get charged more for a monument is truly sad.
We appreciate for the good service. We changed the design several times. Mr. Xu was very patient and finally got the design my mom likes. The monument is build with good quality. It is the way we like it. Thank you.
Thank you so much Sean for helping me design the marker for the grave of my father. You were so helpful to my mother Ena, and I appreciate the prompt and efficient service. I will be recommending you to anyone in need of your services.
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