Montréal, Canada
5866 Rue Sherbrooke Ouest
N/A
+1 5144823622
Pros: Excellent results for challenging problem, responsive customer service, environmentally-sensitive Cons: Bit of a hike from the metro (but there's always car sharing). Exceptional experience at Nettoyer Écologique. They provided timely, exceptional, high-quality service. I brought him a wedding dress with almost 20-year old stains on it in March 2019 (Serious procrastination here). The result: They are miracle workers. The wedding dress looks brand new (see photos). The stains are completely gone and there was no scent on the garment. It took less than 2 weeks. They'll ask for a deposit up front but it goes to the final price. In addition, they provide exceptional responsive customer service. I had a good sense in advance of how much it would cost and what the likelihood was of success. I recommend sending an email with pictures of the item (front, back and close-ups of any details). Be sure to include a picture of the tag so he knows what material of the garment. Plus, if there is any detail work, send a close-up photo. In brief, I recommend Nettoyeur Écologique highly. It was a pleasure and delight to work with them. The value of the service and the results was well worth it the price. Yes, it is a few hundred dollars; however, if someone is planning to wear the dress again it is cheaper than a new dress.
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Absolutely phenomenal experience at Nettoyeur Écologique Royal. Michael is very personable and friendly, my mom’s 30 year old vintage silk scarf had stains that disappeared perfectly. Part of his specialty is wedding dresses, and mine was incredibly dirty from taking my wedding pictures in a park (5 years ago!) and my dress now is as good as new. Highly recommend him for his professional work and friendly customer service. Thank you again Michael! Much appreciated!
Giving 2 stars only because I've had suits done by them and the job was excellent. Brought a not exactly cheap goose down jacket to be cleaned for the first time. Jacket is about a season and a half old. Came back with deep deep wrinkles on the back and front that could not be steamed out. The rubber liners to all the pockets for waterproofing had completely disintegrated. Brought it to them to be repaired which they offered to do at no cost. The repair job was not up to par though. This was a nearly 700 jacket and it now looks like scrap. The wrinkles they caused could not be steamed out and they did a hatchet job of redoing the pockets where they simply sewed vinyl over the jacket instead of replacing it properly from the inside. See the photos for the stitching job they did (note they just stitched over the jacket instead of creating a proper pocket on the inside) The stitching itself isn't even straight. I am not happy to write this but they ruined my jacket and I won't be returning despite using them since they opened and referring many to them.
Bon service de nettoyage, horrible couturière./ Good service as for the dry cleaner, but not so good seamstress.
The gentlemen in charge of Royal was friendly and very understanding. I've called a number of times and he was calm and sympathetic each time. Oh yes, they do a great job with the dry cleaning as well!
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