Montreal, Canada
5350 Ferrier St
N/A
+15149083827
Just got my model 3 about a week ago. Took delivery right before Christmas! Service was great! Robert C is the one who helped me through the process and got me into a brand new car within 72hrs! Car is amazing & staff will answer all your questions as they did for me. Only downside was signing my ownership papers in the car instead of using a table inside, but thats all because of covid!
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Great car but boy has the quality of service declined. Service department is terrible, more so than sales. The manager of the service dept is rude and dishonest. Sales seems uninterested in even engaging the customer. It’s almost like they are annoyed with potential clients. God forbid you have to service your car, then you’re in for the most insane experience ever. Badly in need of experienced management to correct the culture at this place.
If I could give a negative star, I would. Visited it last Saturday, they have all their cars parked outside as if people don't know that's a Tesla concessionaire. Smallest concessionaire I have ever seen. The only available parking slot that was big enough for our car was in front of a charging station so we park our non electric car there. The agents came to tell us to move our car twice because they cannot wait till we leave to charge their cars. Service is a big ZERO!
Great knowledgeable staff and we can't hardly wait for our model y! Love the cars, wouldn't think of ever buying anything other than a Tesla now.
Cause of Covid 19, I called to make sure they were open before getting there, a nice lady answered and said yes. When I got there, they were closed! Thank fully to a mechanic on his way to work (only maintenance department was open), he asked me if he can help me (he did answer most of my questions outside in the cold). Since I wanted to test drive one he took my information down and 1 hour later the \head office\ called me to apologize and took good care of me. Tx to that mechanic, he saved the day otherwise 1 star would have been given and Tesla saved my first experience. Looking forward to my test drive at the re-opening
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