Montreal, Canada
6600 Rue Saint-Urbain #400
N/A
+18778843051
Does not prevent your bike to be stolen. Locked up my bike & activated the anti thief alarm. It did not work, no notification. Lost the value of my bike plus this expensive device.
like
One of, if not the best, cycling devices found on the market, can't believe how easy it is to use, that alarm system is insane, I definitely won't have any problems with having to lock up my bike with a manual lock, this product to me is definitely worth the money spent
Bad customer service
Bought SmartHalo in February. Received it in August. Put in a start point for a ride. Tried to put in a destination point but it said "no data" and would not let me. Figured I might need to move a block away or something. I tried all over the southern part of the city and got the same response. Submitted a support ticket and got a reply about a week and a half later asking for detail about phone OS, version, phone model etc. Sent that to them 2 weeks ago and no response. Been over a month with no resolution. Looked for their phone number but they have it masked so nobody can call. I don't think I would count this as a real company.
Ok so I bought mine during the kickstarter campaign. Took a while to get to me but one it arrived it was too hot to bike. I live in Phoenix and biking during the summer moths, even at night Biking in 100 plus heat is not an option. So today I did a little ride and loved it. Was thinking that I needed new mounting brackets on my 2013 8.4 Trek Ds but it hooked up perfectly. Started the navigation for fun and it took me right where I wanted to go. Great product will use it all the time. Wish I had more biking opportunities but loved the product. Had some people checking out the device and they managed to set off the alarm. Had security come get me to turn it of. Overall a great product and great investment. And now that it’s cooler out I’ll start using my bike to get me to and from work.
You must own this, if you are smart! Cool and unique design and incredibly easy usage. Device is so sensitive, it feel a very simple irritation to bike! You can worry much less about your bike, because very loud alarm, which makes to a robber unpleasant surprize! And it's fairly not all about it! SmartHalo have made a good job to make nearly perfect friend to bike - everything you need, everything in. SmartHalo shows real caring from seller to custumer - I broke one detail during installiation and after 3 days have received new one for free, from Canada to Swiss. I am happy with SmartHalo and will be supporting them with respect in future! Don't believe nobody saying negative about them!
Xav and the SmartHalo team amazed me with an incredibly beautiful product with an unbeatable customer service. Before placing my order last January, I was fascinated with the features of SmartHalo and Xav answered all my questions. He kept me updated on the product development and delivery. When I finally got my SmartHalo last month, I tested all the features and it works, but a minor problem prevented me from installing SmartHalo on my bike handle. When I told Xav, he personally responded and provided suggestions to resolve the issue. When the problem persisted, he immediately sent me a replacement unit --- and I received it in a few days. Once I had the new unit, I initialized the new SmartHalo and this time I was able to mount it on my handle bars. Wow! What a great experience knowing the people behind the product and seeing how the SmartHalo team stands behind their product and providing great customer service. You seldom see that these days, and I'm very happy to have been a part of this. I've been enjoying my bike rides with SmartHalo ever since. Thanks Xav!
Amazing customer service! They helped me endlessly to get my Smarthalo into my hands before my bike tour.
Deli
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