Victoria, Canada
Club Kwench, 2031 Store St
N/A
+1 2509950265
Really disappointed - honestly just take a taxi, way too much of a hassle. Modo got rid of several of the better locations downtown and the prices just aren't worth the extra hassle of walking to get the cars and then walking home with your stuff, you'll always be rushing and checking the clock and praying no-one books it right after you so the whole experience is generally quite stressful - plus it's often sketchy walking down underground driveways to get to the cars the only easy way. Staff basically stole 50 from me for a damage pool I did NOT consent to and were very unfriendly on the phone about it.
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I feel bad leaving this one star review because I really liked the service when I had a membership. Every Modo employee I have interacted with has been incredibly nice, but I have been waiting for 3 months since I cancelled my Membership to get my security deposit back. It is my money! What kind of service holds onto 700 3 months after cancelling the service! They first told me I will get it through mail, then they told me I will get a refund back on my credit card and now again they are saying they will send me the cheque through mail. Makes me wonder if they are having liquidity issues and this is just a way to delay paying out to people who are cancelling.
We've been very happy with them. Great when you need a car for a few hours. I had to re-activate my account recently and it was very quick. I was able to use a car the next day.
This does not reflect the service itself but the people who drive the vehicles should pay extra attention to the rules of the road. A modo driver today nearly hit a "N" driver due to a complete failing to stop for a stop sign
I have the membership since 2008 before modo. It was Victoria carshare coop. Mostly I use it for truck and cargo van. Only one thing I wish they can change one thing. It would be awesome/smart, if I can park my own car on the coop spot with a coop tag while I am driving coop vehicle. Since most of time I have to drive myself to the truck/van location, I need to park my own car. But the city/parking company will give me a ticket for it. Normally there is no free parking around! The coop parking spot would be empty anyway while we rent the vehicle! Negotiate the tag with the parking landlord.
Their services were great until I dented a fender, which I immediately reported and was ready to pay for. Unfortunately they sent me an invoice billing me for 1800 in extra aesthetic repairs to the hood and doors, charges for 'removing and replacing the sticker' on the doors, and repainting most of the car, all of which needed no repair. It's pretty unfortunate as I tried to do the right thing and they've done their best to try and take advantage of me. I've even called them to try and reason with them and they ignored me and are insisting I pay for all these extra fees as they want their cars looking 'brand new', which if you've looked at their other vehicles, they are covered in scratches and dents, so clearly they're just trying to get me to pay to update their car. I'm super disappointed and want people to know about this, so if I were you I'd look elsewhere.
Modo is a great car share co-op, with very good pricing and lots of cars. They are there to help on the phone as well. There is one flaw, and that is the website for booking. It's glitchy, and very user -unfriendly.
We started renting MODO over a year ago and we were SO impressed with the cars and the service but steadily over the last year everything has declined. Now we must walk a mile to get a car - they rent out our closest car 2 weeks at a stint. SO very disappointed.
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