Guelph, Canada
249 Edinburgh Rd N
N/A
+1 5198247789
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible liftWheelchair-accessible seatingWheelchair-accessible toilet
Thank you to the helpful staff at Mobility in Motion. My call was answered promptly and I was referred to their specialist for the device I was calling about. Shortly after a person from their staff was on their way to quote. Several hours later they followed up with all the information needed to move forward! I really appreciate your help!
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I'm very upset with the service we have received. We purchased a walker for my mother back in May with an application to the government assistive devices program. We were told we'd not likely get the money until Nov. I heard nothing from Mobility in Motion. According to the government, Mobility in Motion got the refund money in August. I called them in November asking where the money was and was told \the cheque's in the mail\. A month and two phone calls later we are still told the same thing. How many other seniors have Mobility in Motion been ripping off? How much money have they been \holding back\, thinking that people won't follow up? Maybe they need a government audit of their books. Definitely do not recommend!
Update.....after posting my negative review on the weekend, I heard back from Sam, the GM of Mobility in Motion. We had a nice chat and she fixed the situation. Thanks Sam.
Purchased a wheelchair for our mother in Guelph and needed follow up modifications. The LHIN took the necessary measurements in June 2019 and told us they did not receive a call back from Chris Rose in Customer Service at Mobility in Motion. We were relying on Chris Rose to order the necessary parts and carry out the modifications. It is now September 4 2019 and there has been no response from Chris Rose to multiple emails or voice messages from either myself or the LHIN Occupational Therapist. I would rate this company at a negative 1 if I could. Hard to understand how this can happen in an industry that supports vulnerable people.
Went in to get a wheel chair on Tuesday May 21. The Guelph location did not have the type we wanted, but mentioned that there was one available in Cambridge and would have it brought in. We had not heard back from them as of Friday May 24, so we called and were told that there wasn't one available. You would think that they could have called us to let us know as soon as they found out. Now we have 1 day to scramble to find something. Very unprofessional!
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