Mississauga, Canada
2050 Derry Rd W
N/A
+1 8007267864
I've been using Note for a while. It is the best business friendly phone out there. There is a bit of learning curve you need to go through. But it is worth it. The pen function is very helpful. The service is great too so far.
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Not the greatest experience. I do love samsung product, had the gs6, gs7, gs8, gs20, note 20 ultra and all great product. But had a problem with the s pen of my note 20 ultra, the paint made a bubble, thought it was dust, try to clean it and a piece got remove. After 2 months of use decided to call cx service, spent 30 mins on the phone had to send pictures than they request for a proof of purchase, had call my operator twice to get one and call samsung again had to send picture of the proof and the s pen again and be told I'll get news within 48 hours. 48 hours later no news, had to call again and even with my case number had to reexplain everything sent proof and picture of the s pen to be told after an hour that was cosmetic and was because I dropped the pen dans that it was a scratch, argue with rep that transfer me to a supervisor to be told that s pen isn't cover by warranty and hang up, found on the website of samsung canada that accessories sold with the phone were cover by 12 months warranty, called back sent picture again of the s pen and proof of the purchase had to be transfer to supervisor to let him know that I've been told a lie by the other supervisor when he said accessories were not part of the warranty he sent an other case saying 24-48 hours I will get news from samsung about the resolution. 3 open days later received by ups a new s pen but no one from samsung contacted me to let me know they were replacing the s pen, after about 4 hours of my time to get a 42 spen and being told I was a lying because at there eyes I dropped the s pen on the floor and was responsible for that and been lyed about the warranty by the supervisor... imagine if my claim had been about my actual phone that cost 2250 compare to a spen of 42.... really disappointed
Have placed two orders for a new S21 ultra.. Both times the orders have been accepted and confirmed and my credit card has been charged. Then approximately 5 after I received the \your phone is being customized for you \ and approximately 2 days after that they cancel my order..never had such a hard time to buy a product.... they are quick to take my money but very slow in getting the refund out and not sending out the product... this phone is pre order don't know what the problem is.... Very poor customer service
Buyer Beware!!!! I would give them -10 stars if possible!!!! I Purchased a Samsung Induction Range In July 2017. In September 2017, after boiling water for 30 minutes, there was a strong burning plastic smell and my large burner had a burn like mark on it and it damaged my new induction pot as well. After the technician came to assess, they said it was \Cosmetic\ damage and it cost me 477.99 to replace the glass top. After the repair was complete, the same smell was happening when using the burner. Again the technician came and ordered more parts as he thought it was the burner controls. After 3 weeks of waiting for the parts to arrive, he came to finish the repair only to find the burner was LITERALLY burning on the inside, (Induction burners aren’t even suppose to get hot on the inner coils). The technicians report stated, it caused the original glass top to burn do to extreme heat as the coils and surrounding plastic was burning inside and Samsung REFUSED to refund me my money for the glass-top which was damaged by a manufacturers defect in the first place. They offered to repair this issue but Refused to take responsibility for the initial damage. They are the WORST Company to deal with for customer service. I was a faithful Samsung customer until this experience but now I will never purchase anything Samsung AGAIN!!!!
Very poor quality kitchen appliances, especially the stove. I bought all 4 kitchen appliances 3 years ago and have problems with all of them. They are very cheaply designed and made.
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