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Lufthansa

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Mississauga, Canada

lufthansa.com
Airline

Lufthansa Reviews | Rating 2.5 out of 5 stars (5 reviews)

Lufthansa is located in Mississauga, Canada on Terminal 1, Toronto Pearson International Airport, 6301 Silver Dart Dr. Lufthansa is rated 2.5 out of 5 in the category airline in Canada.

Address

Terminal 1, Toronto Pearson International Airport, 6301 Silver Dart Dr

Phone

+18005635954

Open hours

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Artem Klymovych

This review is for the recent flight experience and cabin crew (Experience with ground staff working at Pearson airport is totally different and I will post it later. That said Pearson staff is not a real part of Lufthansa to be accurate they are Pearson Airport employees) Loved: friendliness and politeness of the cabin crew, onboard food quality, selection and... table setting! Not a regular eating out of box but food is served on decent plates with actual lids instead of aluminum caps. Not a regular drinking out of plastic cups but beverage is served in good glass. Not terrible for environment and ugly to use plastic forks/spoon/knife but real metal alloy pleasant to keep in hand utensils. But most importantly cabin crew helped to catch missing connection showing the face of a friend. And all of this in the midst of people chaos of pandemic. Lufthansa is where people serve and help people. Thank you!

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Aaron Dias

One of the most friendly staff on this airline. Took Lufthansa all on my trip to and around Germany. One of the best airlines I’ve ever been on. They do feed you a lot. They have constant snacks and they have a wide range of alcoholic drinks. Plenty to choose from. Just a tip that my seat area was a bit dirty when I got on board but other than that.. it was fantastic.

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Talal El-Shehry

By far the worst airline and experience I ever went through. Their staff are disrespectful, rude, and ignorant. I had a ticket to Dubai to go see my family during this pandemic. The ticket was for the duration of 3 months. They refused to let me board the plane, refused to help me with my issue, and refused to listen to anything I had to say. I was trying to explain to them as a US citizen I can get a 1 month ON ARRIVAL VISA, hence when I land in Dubai, and I can ask for an extension at passport control and pay the extra fees there. They refused to listen to me, treated me as a child, thinking they no more than me about the country I lived in for 18 years and treated me with the utmost disrespect. I’m posting their picture in order for people to know who they are, as these people do not deserve to have the job they have. To be a supervisor, you have no right to threaten me, cuss at me, and treat me with disrespect. When asked “are you the supervisor?” She replied with “unfortunately”. And when asked what’s your name? She replied with “I’m not fkn telling you, leave before I call the police” her name is Asma, she is wearing the hijab, and she does not deserve to work anymore

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Harjot Sandhar

Lufthansa is hands down the best airline if you're flying to or connecting in Europe. I've always had an amazing experience with their gate agents, flight attendants and conceirge. I've flown in all classes with them, economy, business and first and their service provider mindset and customer service is extremely hard to beat, regardless of what class I'm flying in. Their planes are well maintained, and crew really takes pride in keeping them clean and looking and smelling fresh. I'd highly recommend flying Lufthansa to anyone who's going anywhere in Europe or even further, you ready have to experience their professionalism and customer service to know what I'm talking about.

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Ali Abid

Very rude staff, made life very difficult after covid related cancellation. Made me run in circles between departments.

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