Mississauga, Canada
5100 Spectrum Way
N/A
+18888298589
I wish I didn't have to even put 1 star. Such poor customer service! All I wanted to do was change my password. After 2 phone calls and 2 account recovery submissions, nothing!!! And I mean nothing - no confirmation of my submissions even though they said that I would receive one. And I asked for a supervisor, and no you can't speak to one. And I waited on the line for a long time going through the stupid computer questions.
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Waiting on hold on the phone for over two hours for customer service. Waiting in online queue for customer service for just under two hours. This company has not problem charging your credit card. However, they lack professionalism when a customer requires assistance. Try finding an alternative to spend your hard earned money on. What small business has time to wait this long for professional queries? Not mine.
The system usually satisfies most of your needs, until you have to call their Support. Language is a barrier, Technical knowledge is almost non-existent, and they put you on hold for 20-30 minutes, without even checking in with you. Will be switching to another system soon. Appreciate the response, but it is ultimately going to mean being put on hold again, and wasting more time i do not have as a small business operator. I asked to speak with a supervisor a few months back and was put on hold for 15 mins, at which point I just gave up. You need to work on your Customer Support. Just bottomline.
I requested a refund for an online purchase, as I needed another version of Turbotax. I was promised a response to my request in 6 business days, it was now been over twenty and all attempts to contact the company have been ignored with still no decision. As a long tme user of Turbotax, I am really disappointed with the customer service.
Deli
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