Mississauga, Canada
6600 Goreway Dr
N/A
+1 9055078844
Our company has been using Cardinal Couriers for years... we give them plenty of business but after countless bad experiences, not only with me but as well as my colleagues. Although it does not happen all the time, most shipment is okay. The problem is when they have an issue to be resolved they are responsible for a package and cannot provide clear answers. Consider it as the third strike although there has been more than 3 bad experiences. Today I will be considering never using them again in the future, personally. I would recommend to avoid this courier company. Worst one out there. lost packages, delay, excuses, horrible customer service with attitude, \ we will call you back\ regarding tracking etc. the list goes on - this has proved to be super frustrating when our customers are relying on these shipments to be completed successfully to do their jobs and we cannot receive a clear answer it is infuriating. Company as a whole is doing a horrible job. That is my honest review.
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All I can say is wow. If you have an issue try to get through to customer service. Good luck. We depend on this company to deliver our parts for our customers. If this was the first time I would not have thought not a big deal. In the last month it is multiple times. Left multiple messages for someone to call me back about my missing package. No calls back. Finally got through to someone and was told they would get back to me. This was Friday now Monday still no call back. Back to call multiple times. Leaving messages. Finally get through to someone. Said they would have to get back to me. They found my missing package. Excuse after excuse of what happened all not my problem. Was told it should arrive to me the next day. Well that is really not good enough. i have customers that need those parts. Well would I recommend this company. ABSOLUTELY NOT
Cardinal is a great company working with cutting edge technology to be as effective as possible.
Should be zero starz. Everytime I have to rely on Cardinal I am let down packages are always late or lost. They constantly lie to you. The latest debacle is now going to cost me a 600 dollar rental bill all because they could not admit they had lost my parts in the morning and told me they were on the day run. Now its to late to get them shipped in from the other warehouse.
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