Mississauga, Canada
2425 Matheson Blvd E 8th Floor
N/A
+19052046970
National Nutrition has been dealing with Alphatelecom for 15 years. They provide outstanding phone solutions and excellent support and service - both onsite and remotely. Highly recommended. Thank you for your service!
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Everything seemed to be going great, but as soon as I signed the contract it all fell apart. We had to continually ask them to give us direction on how to use the system. They said well we called - but we had no way of knowing or no way of checking voice mail as we didn't get any training on how to use the system. They could've sent an email to schedule a time to talk but for some reason thought just calling randomly would work. I had to ask them multiple times to send us some sort of cheat sheet so we would know how to use the system. Further to that they know that when they port over numbers that the original company may not stop billing you unless you call to cancel, but they don't just tell you. I had to again ask and ask about this. When I found out, I called Rogers to ensure everything was cancelled, but they didn't see that on their end. So we were on the hook paying for that service because we never called to cancel. As a customer we are caught in the middle. After complaining about this they gave me a credit for the overlap of service for the 20 or so days. But for the balance of the onboarding even though they admitted they know they made mistakes they would do nothing more. A main reason for this, as per them I got a really good deal on everything. That deal was negotiated beforehand, pretty much saying if you get a good we won't give you proper service. I wish I had known that I would get sub par service for getting a \good price\. I would strongly suggest anyone considering this company look elsewhere and save yourself the time and energy it will take using them. This company severely lacks customer service.
Where do I begin? I've been a customer of Alpha Telecom for over a year now, and all I can say is WOW. Firstly, their prices are unbeatable. They have a wide range of Telecom products and services including Nortel, Avaya, Aastra, FreePBX, Elastix (and other Ast distros. Secondly, but no less important is the customer service--it's absolutely stellar. My account rep is Mr. Andrew Dailey. Not only is he very friendly but like all others at Alpha Telecom, he's fast and efficient. Great at what he does. I've never had the pleasure of working with a better company. When Telecom matters most to you, so should Alpha Telecom Services. Tell them Kirk sent you!
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