Ottawa, Canada
1047 Richmond Rd
N/A
+18882916689
Bought a 2018 JLUR from these folks. Shopped around for a while. These guys gave me the best price, without any hassle or pressure. The whole experience was by far the best I've ever had with a dealership, new or used. I dealt with Charlie and Ian. Couldn't recommend going anywhere else. They've got a customer for life in me.
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From all the vehicles we have purchased, new or used, buying from Metro Chrysler was the easiest, most pleasant, hassle-free experience. They are family owned, and do really operate like one big family and provide a great car-buying experience. We also highly recommend the sales associate we had, Doug, to anyone looking for a vehicle. By far the best sales associate we've ever had. We did have an issue early on with water in a tail light (defect during manufacturing), and it was fixed very quickly under warranty. Everyone I interacted with in the service department was excellent as well, showing that once you buy here you are part of the family and will be taken care of long after you drive off the lot!
Bought a 2014 Town & Country here earlier in the year along with a set of winter tires I'd asked them to put on. Within a week there were several service issues and they hadn't even bothered filling the tires with air. To top it off they nickel and dime'd me on issues that were clearly present when they sold me the vehicle. I was also promised they would contact me for a part on the stick shift they would give me. I had serious doubts that would happen the moment I left and here we are eight months later with no contact except to ask me to book a service checkup with them. No thanks, I would go anywhere else - there's nothing here worth coming for. Edit to respond to the owner: Your response is exactly what I'm talking about, in that \technically\ you are correct - I was satisfied when I signed for the car. However, when I drove off there were no warnings on the dashboard panel. One week later I was back in your shop with visibly deflated tires and multiple electronics issues, having driven it less than 100km. I was back again twice within the next month for more issues - at which point the 30days had expired for the last visit and you left me hanging with the bill. Customer service would have been recognizing that you sold me a lemon and trying to make things right. If I were you, I would not take pride in the kind of bare minimum customer service you provided and I definitely don't want your assistance going forward. This review is simply to help some other poor soul who might make the unfortunate decision to deal with you. Please let me know when you receive the stick shift knob cover you promised me.
Easily my favourite dealership. Friendly salesmen who aren't pushy and will go out of their way to help you. Best selection on jeeps and rams! Highly recommend going there if you're looking to buy a 4x4.
Good care and recognized me as one on their customers.
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