Edmonton, Canada
15311 128 Ave NW
N/A
+1 7804812575
We had McLeod in our home for a quote on windows and doors two weeks ago. Tim was great! Very knowledgeable and kind. Followed covid protocol. That being said, we have yet to receive our quote. We have called Tim two times and left messages without any response. Needless to say, we will not be going with McLeod. If this is how we are treated before we spend money, I would hate to find out how we are treated when we need warranty work done. I would not recommend this company.
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My experience is limited to ordering directly from them as a contractor and dealings with their shipping department. I have not worked with their install team, so I can not offer any feed back there. The Sales staff is attentive, friendly and eager to please. They are timely in their email replies and adjustments to the quotes when changes come up. Arranging for pick up or delivery is a simple matter and If there is an issue with any of the product, if you keep calm and let the staff, they will address it. Sometimes products take an extra week or two but Its COVID and it's not usual for any manufacturer of windows or anything construction related these days (in my experiences anyway). They make a solid, cost effective product and I'll continue to use them as long as the demand for such products continues.
I've purchased here for many years and am very pleased with their windows, price, quality, style and service. I have purchased windows from many other manufacturers and McLeoad really outshines them. Recently I had a window produced that was the wrong size, it was partly my fault and partly the sales guys fault, but they reproduced a new one very quickly without asking any questions and our project was not held up. Super happy with the service!
My initial review would have been a one star based on the missed commitments and lack of communication etc on the part of one of their subs. Kevin and Christine did agree to meet with me over my concerns, committed to getting it right and are doing so as I type this review. We all know issues happen, how they are handled sets the well run businesses apart from the poor ones!
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