Duncan, Canada
2890 Allenby Rd
N/A
+1 2507467257
Absolute excellent experience with this Vancouver Island business; proving yet again the value of using a independent local business. From the sales experts, through to their installers, you, like us, will not be disappointed. Thank you Tim, Laura and Tosh (and crew). We appreciated your professionalism and the end results !
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We had Matrix Marble do a remove of our old countertop on the island and sides and replace with a very professional install of new granite. They were on time and very efficient. The whole process was completed in four hours! The tradesmen were knowledgeable and pleasant to deal with and very helpful with suggestions. Tim was the coordinator in charge of this project for us and we can’t compliment him enough for the job done.
Matrix provided excellent quality granite for our new home. The stone was finished and cut perfectly for extensive kitchen, dining room cupboard tops as well as bathroom counters and bath tub step and supporting top. They provided beautiful custom cut ceiling height marble slabs for our bathroom shower and bath walls. The extensive product choices were great. Staff were professional and helpful and delivery was on time.
I had 2 kitchens done in granite by Matrix Marble. One was done beautifully with seams hidden. The second kitchen had a more subtle pattern in the granite, and the join was under the window, so... lots of light. Matrix has a certain joining method that is from Europe, and may be stronger etc., however, I did not like it at all. So, I contacted my salesperson, Laura, who then got Ivo Zanatta, the General Manager involved. He took time out of his busy schedule to personally supervise a site visit, and the replacement of the stone, with a flush join as per my request. I am happy to say that though I expected a tough fight, I got instead awesome customer service, reason and understanding, and the fixing of my issue, simply and professionally. I will actively recommend Matrix Marble, and Laura in sales. Other than their professionalism, Matrix Marble has a much larger selection of stone that I experienced when I was shopping for it.
We stopped by out of curiosity and walked out with a new kitchen countertop. Tim, the sales manager spent hours with us going over the various materials and colour combinations including a tour of the shop. In the end we narrowed our choice to two granite samples. Our first instinct turned out to be the correct choice. Several weeks later the kitchen was measured buy a very skilled professional and soon after that a two man crew arrived at the door with the product, ready to install. The installation team was very affable and highly skilled and within about 4-5 hours had the countertops, new sink and cook-top installed. Theirs was 5 star work and was some of the best service we have experienced. The price-point was right, the service exceptional, and the choice of material abundant. I don't normally write reviews, but this company deserves their 5-star rating.
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