Saint-Mathias-sur-Richelieu, Canada
874 Chemin des Patriotes
N/A
Very pleased with my experience dealing with Mathias Sport. A special thanks to Nathan, my salesperson and Vincent Levillain from the service department. The details below are worth reading to appreciate the excellent service and how this dealership stand behind their products. I had been shopping for a specific motorcycle for awhile and found one online at Mathias but unfortunately they are 220 km from my home. I called the store and spoke with Nathan who was very thorough in describing the condition and appearance of the motorcycle to me. He even took additional photos and was ready to answer any of my questions or concerns. Not being able to see the bike personally before purchasing and not wanting to have to make a second trip, they agreed to have the motorcycle ready for pickup with the condition that I was pleased with it when I arrived. If I wasn't, they would reimburse my deposit fully. I arrived at the dealership and was more than pleased with the motorcycle. It was as Nathan had described it... in showroom condition! Vincent help me load and secure the bike in my trailer and I brought it home. A few days later, I took the motorcycle to my mechanic for the required Ontario safety check and was informed that the rear tire did not pass inspection and would have to be replaced. I emailed Vincent immediately of the bad news and within a few hours, received a response from him indicating that they would reimburse me the cost of the new tire and the installation without dispute or hesitation. Once I got the invoice, I sent it off to him and within days I had a cheque for the full amount arrive at my home. I can't say enough how impressed I am with this kind of service. No hassle, no arguing... just pure \ We aim to please\ service. This will be my go to place from now one when purchasing any new toys even if it means travelling 2.5 hours.
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Awesome customer service, everyone was so nice. Made my first time buy and so pleasant
Deli
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