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SoftMoc

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Markham, Canada

softmoc.com
Shoe store· Bag shop

SoftMoc Reviews | Rating 3.4 out of 5 stars (8 reviews)

SoftMoc is located in Markham, Canada on 5000 Hwy 7 Unit 1200. SoftMoc is rated 3.4 out of 5 in the category shoe store in Canada.

Address

5000 Hwy 7 Unit 1200

Phone

+1 9059460476

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Tommy Koletsas

If I could give 0 stars I would. Very unprofessional and lack of care by their customer service team. My wife returned items to 4 other stores with no questions asked. SoftMoc refused to reason with her and gave the response "we don't care" right to her face. Offering a store credit when a refund is being requested will guarantee one thing, that after that credit is gone I will never shop at SoftMoc again and will make sure to spread the word about the bad customer experience.

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Risal Shahriar

They have this 30 days of refund policy and 90 days of exchange policy.. Oh the shoes have to be completely unworn..Can't be worn even once.. you basically can keep the shoes at your home just as a show off and then on the 30th day you can come back and ask for your refund if you need so.

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Quinn Dunn

Staff here were super friendly and willing help. Will definitely go out of my way to come back here.

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Julia Jong

I don’t usually write reviews but this is one time that I simply could not pass up on it. If I could give it 0 star, I would. Tried to return a sandal which I had bought online and the clerk had the audacity to tell me that it looks like it had been used. So, the only fact I can conclude from it is that whoever handles the online store sent me a used one. Am completely shocked that especially in these time of Covid, this could happen. Either ways(human error or not), do not ever accuse your customer. I eventually did get the refund but will not be recommending this store to anyone. Stay away. Buyers beware!

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sheyda lawaee

Store clerk Rosie has a TERRIBLE attitude and so rude. Don’t shop here

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Veronica Yuan

I usually order online and pick up my shoes here and they’re always friendly. Or even when I call in to check if they have a specific size available, they are always answer and able to assist. Always a pleasure to shop here.

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Catherine Chow

Very organize store and Great service .The manager (i think he's the manager because he training the new staff very patient, very professional, and very helpful) I recommend this store!

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John S

I had an issue with a pair of Clark Chukka boots whose leather top was detaching from the welt and sole area. I expressed my concern to SoftMoc customer service and came to this location to have them inspected and they gave me a full store credit with no questions asked! They were super nice and understanding about it too! They didn't give me any attitude or anything like some places in the mall do when you have problems! Would definitely recommend this location and this staff!

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