Edmonton, Canada
17839 106a Ave NW
N/A
+1 7808221200
The workers were on time, friendly, accommodating and did quality work. The project manager checked in weekly to ensure the jobs were complete and to see if I had any questions. These questions were answered by the next check in phone call. I highly recommend!
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They took 6 months to restore a basement (about 950 sq. ft., due to sewer backup). Very slow. And their lifetime warranty on workmanship is a joke. They try every excuses to avoid any warranty repairs. There is a one section of baseboard buckled after 4 months of installation. The manager came and spent 5 minutes checking and concluded the buckled baseboard was caused by water infiltration. We are sure there were no new water problem after restoration. The baseboard has had no water stain, no swelling and no mold. And we checked the moisture level of the basement: the air in the basement is actually dryer than outside. And we finally found out they installed very few pin nails on the baseboard! And they're still saying it is not a warranty issue. The above was my original review from August 2020. Dec. 22, 2020 Update: After much debating on what caused the issue, Lydale removed the buckled wall panels and baseboards in mid-November. The drywall behind panels showed no sign of water problem. It was revealed that the panels were not properly glued to drywall and the baseboards were not properly nailed to the studs. Lydale’s carpenter installed new panels and baseboards today. He used both glue and paneling nails to fix the panels, and made sure the baseboards are nailed to the studs. I wish they did this 5 months ago. Thanks to their upper management and the carpenter for correcting the issue. I’ve revised rating from 1 to 4.
Our insurance company contracted Lydale to handle a flood from our ensuite. The process from start to finish could not have been any better. They were at our house immediately to undertake some damage control and were beyond professional every step of the way. The company was easy to deal with and stayed in close contact so we knew exactly what to expect each step of the way. The work they provided was top notch and they left the house looking brand new when they completed the job.
My basement flooded in August, so I needed drywall, paint, flooring and carpentry done to get things back to normal. Lydale was the company that the Insurance company recommended, and if I went with them, then the job would be guaranteed, so I did. Under normal circumstances, given the reviews online, I would have passed by this company. Now I am giving them a 5 start review. I was 100% satisfied with the job that they did. Every single workman that showed up at my place was polite professional, good at their job and willing to go the extra mile to help out. The drywaller, the painter were exceptional and their work spotless. They were also good with my dogs. The basement is back in top order. Given my experience, I wouldn’t hesitate to hire this company for restoration work.
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